Bought a Counterfeit Dyson Airwrap… Bought a Counterfeit Dyson Airwrap system. I paid $399.00 for the system. When it arrived a month later, the pieces were cheaply made, broken, the authentication tag with serial # was manually added to the cord. I verified with the Dyson company that the serial number was fake. I have been trying to get Carlo Maderno to send me an RMA to return for a full refund yet they just want to play games. If you purchase this from them, contact Dyson immediately to confirm it is authentic. Carlo Maderno is not a reseller for Dyson.

I ordered a pair of Old Friend Clog… I ordered a pair of Old Friend Clog slippers and the cost was $69 (US).+ $25 (US) shipping. The slippers arrived C.O.D. by UPS. Carlomaderno never mentioned on their site: Customs, Broker's Fee GST (provincial sales tax) on the slippers and Broker's Fee. the cost was $47. (CDN)= $35.55 (US). These $69 shoes cost me $170 (CDN)= $128 (US) I live in Canada. Nowhere on carlomaderno checkout page, there is any mention of Duty, Broker's Fee, Tax or C.O.D. The clogs are nice but not $170 nice. Anyone from Canada purchasing shoes from carlomaderno had better be beware of hidden costs and fees.

Sent counterfeit Nike shoes -

I've ordered from this company numerous… I've ordered from this company numerous times with no issue and this is the first time I've had to encounter their customer service dept. My package never arrived- instead of offering a refund or replacement, carlomaderno has now placed me in the middle of an investigation of the "delivered" product with their hired shipping company. This investigation could take up to 10 business days, during which I'll get 1-3 calls from said shipping company and if the phone goes unanswered for any reason, I have to report the issue to carlomaderno again and restart the investigation process. I've never heard of such foolishness and no matter the result of the investigation or the resolution, they've lost a customer.

Scam!!! I purchased a pair of shoes. Cost 212.00 from them. Says i would receive within 15-30 days. Still have yet to receive them. At least two contacts to customer service. They just keep replying the same thing that I should receive the product within 30 days even though we are past the 30 days. At this point I guess im out the 212.00. Guess I should have done research. Its just that I buy so many shoes from different sites and this particular site kept being recommended in my search. So I decided to give it a shot. Well live and learn. But at this point I definitely feel cheated and scammed so everyone else knows not to waste your time and money. I took the chance so you dont have to. Save your money guys!!! They are a scam! So the company finally responded and said they would give me a refund however it didn’t get back onto my card. After numerous attempts to get the refund the company stated that they didn’t have my shoe size. I then received several emails stating that the package was still on the way. Funny when they already told me that it was en route for 2 months. Only to find out it was never coming. I finally threatened to involve the police. I then received only a partial refund. Needless to say I ordered in January and its April. I don’t have the shoes or the rest of my money and the company arrogantly responded to my review on this site stating that they gave me a refund and they will give me a discount on my next purchase. I will never spend my money with this company again! They are a scam!!!