Missing internal part Bought a 2014 Mac Mini with a 256GB PCIe and was going to install an SSD in the drive bay. Unfortunately, it was missing the SATA cable connector bracket, also called the Hard Drive Retaining Plate (Apple part # 076-00017) and the SATA connection cable. Contacted OWC support and was told that's how they're shipped, which implies that the relevant parts are deliberately removed prior to being sold. I've been buying from OWC since before the internet existed (early 90's) and they only had the monthly catalog; first time I've ever been disappointed in anything I've received.

Bought a 16TB raid to replace an aging… Bought a 16TB raid to replace an aging Drobo. On installation, OWC renamed my existing Drobo and initialized it, causing me weeks of headache in restoring the data.

Defective laptop, $150 restocking fee to return I ordered a refurbished laptop that was found to be defective when received. It was an obvious and consistent issue. I requested a return authorization which they provided. But when they received it they kept a $150 restocking fee (plus the shipping charges I paid). After multiple times of contacting them the final word from them was that their techs were unable to duplicate the issue so they were not going to honor a full refund. It was very obviously defective. Something isn't right at OWC.

Quality issues and unhelpful support. OWC has been good and helpful for a number of years, but I recently notice a serious manufacturing defect in a product that is not far outside the warranty period. No solution was given other than I should buy a new one. They wouldn't even give a small discount on buying a new unit.

Customer Service? I had my second disappointing experience with OWC customer service today. Seems like the CSRs are on a tight time allowance per call and do not take the time to read the question. First time the CSR looked for key words in questions and my responses and provided a response without actually reading all of the message content.Answers were garbage. Second time I asked about a feature for a specific external case. The response was some cases have the feature and some don't. Huh?