missleading Regrettably, I've found OWC's approach somewhat misleading. When you buy one of their Hardware Raid Solutions, it's not immediately clear that you also need to commit to an annual subscription for the SofRaid software (first 3 years are included). This detail is buried in the fine print, yet SofRaid is essential for both managing and utilizing the Raid. My experience with it has been fraught with issues, leading to periods, sometimes extending to months, where my Thunderbays were unusable (a quick glance at the Support Forum confirms I'm not alone). Consequently, the seemingly competitive initial purchase price escalates into a substantial total cost of ownership. In contrast, other leading brands like Promise, Qnap, and the now-defunct Drobo have historically included the necessary software at no extra charge

Defective laptop, $150 restocking fee to return I ordered a refurbished laptop that was found to be defective when received. It was an obvious and consistent issue. I requested a return authorization which they provided. But when they received it they kept a $150 restocking fee (plus the shipping charges I paid). After multiple times of contacting them the final word from them was that their techs were unable to duplicate the issue so they were not going to honor a full refund. It was very obviously defective. Something isn't right at OWC.

Quality issues and unhelpful support. OWC has been good and helpful for a number of years, but I recently notice a serious manufacturing defect in a product that is not far outside the warranty period. No solution was given other than I should buy a new one. They wouldn't even give a small discount on buying a new unit.

Very good I have upgraded mij macbookpro 2014 with a 2 TB SSD from OWC.The quality and performance is excellent. Also The support and info on the producer's website is excellent.

I ordered an IMac on Jan 29th I ordered an IMac on Jan 29th, expecting it to ship on the same day, as advertised on the website. I just spoke with an OWC representative who said he still had no idea when it would ship. System upgrades and the fact it is “the busy season” are not valid reasons. The order has been cancelled.