Excellent gear but NO SUPPORT… Excellent gear until something goes wrong. Support is understaffed and cannot help in any relevant way - you are left to your own devices. I purchased several of their most expensive thunderbolt docks, and neither had gone wrong in the past until one failed. It's a basic software/driver glitch, but they have been unable to resolve it for two months. It seems like they're on a 30s-per-ticket quota. They disqualified themselves as a provider of professional equipment. If you rely on these devices in a professional environment DO NOT BUY, find a compatible alternative, pay more and save money and time on support.

What a terrible company What a terrible company. They literally made three HUGE mistakes back to back and were unwilling to unable to correct any of them. Tied up my customers parts money for a solid week and delivered no product. They can bill your card with any zipcode or address even though this is against federal law.

Missing internal part Bought a 2014 Mac Mini with a 256GB PCIe and was going to install an SSD in the drive bay. Unfortunately, it was missing the SATA cable connector bracket, also called the Hard Drive Retaining Plate (Apple part # 076-00017) and the SATA connection cable. Contacted OWC support and was told that's how they're shipped, which implies that the relevant parts are deliberately removed prior to being sold. I've been buying from OWC since before the internet existed (early 90's) and they only had the monthly catalog; first time I've ever been disappointed in anything I've received.

Horrible customer service-scam artists Horrible customer service- they sold me a product that was dead on arrival and after hours on hold waiting, over many days of “troubleshooting “ they still won’t replace. Avoid this place like the plague - you will be out the money and have wasted a lot of your time for nothing. Complete fraud and the worst customer service ever

missleading Regrettably, I've found OWC's approach somewhat misleading. When you buy one of their Hardware Raid Solutions, it's not immediately clear that you also need to commit to an annual subscription for the SofRaid software (first 3 years are included). This detail is buried in the fine print, yet SofRaid is essential for both managing and utilizing the Raid. My experience with it has been fraught with issues, leading to periods, sometimes extending to months, where my Thunderbays were unusable (a quick glance at the Support Forum confirms I'm not alone). Consequently, the seemingly competitive initial purchase price escalates into a substantial total cost of ownership. In contrast, other leading brands like Promise, Qnap, and the now-defunct Drobo have historically included the necessary software at no extra charge