Bought a 16TB raid to replace an aging… Bought a 16TB raid to replace an aging Drobo. On installation, OWC renamed my existing Drobo and initialized it, causing me weeks of headache in restoring the data.

Defective laptop, $150 restocking fee to return I ordered a refurbished laptop that was found to be defective when received. It was an obvious and consistent issue. I requested a return authorization which they provided. But when they received it they kept a $150 restocking fee (plus the shipping charges I paid). After multiple times of contacting them the final word from them was that their techs were unable to duplicate the issue so they were not going to honor a full refund. It was very obviously defective. Something isn't right at OWC.

Bought a Thunderbolt to 10G Ethernet… Bought a Thunderbolt to 10G Ethernet adapter. Thing was clearly defective, overheats after a few minutes of use. A brief peek into the vent holes of the chassis explains the problem (really lousy build quality, the heat is simply trapped inside). They won't acknowledge the problem and refuse to advance replace it.

Very good I have upgraded mij macbookpro 2014 with a 2 TB SSD from OWC.The quality and performance is excellent. Also The support and info on the producer's website is excellent.

Cannot connect with Tech Support I ordered a Thunderbolt Raid 4 to edit my film. The item arrived early, but then I found out I have to download software to operate the machine. I am having such a hard time contacting Tech support to get help. Is this Software included in the purchase? Why didn't I know about this hidden cost if it's not included? I need answers to these questions after spending over $1,000 on this machine.