Charged a $149 unauthorized auto … Charged a $149 unauthorized auto renewal fee. When I tried to contact via phone I was left waiting for 45 minutes before I decided to hang up. I wrote an email. We shall see. I am going to contact my bank and dispute the charge. I have never been able to easily access my documents as there is no search field. Terrible product and terrible customer service (or lack thereof) experience.

Very frustrating and irritating experience First, be aware that Zipcloud is NOT an Apple product as you could easily believe when you have an Imac or Iphone, especially when they warn you that if you don't enroll in their backup program you are going to lose all your data, information and pictures. I stupidly paid for a trial period they advertized but cancelled right away (in writing) after I found out it was useless for me and not from Apple. For a year they have been harassing me with pushy emails proposing me discounts and financial arrangements to have me back. A few days ago, my Paypal account was debited automatically for a "plan account subscription" that I NEVER authorized. Obviously they kept my bank statements on file and tried to charge me a year later. Maybe it was a computer error but it looks like a fraudulent transaction to me!

!!!WOULD NOT RECOMMEND!!! I have been using this for a while now, and I have had nothing but problems! They also say you can use flash on iPhone, which leads me to be not very confident in what they are selling/saying at all. I also found out they use Just Cloud and try to keep it a separate business when its the same company. I would NOT recommend! Ridiculous!