HIdden extra-fees It sounds good with "unlimited" but when you start to use the service you discover that it it more limited then unlimited. You have to pay extra for everything. The upload-speed is limited and if you want it faster you have to pay extra. You cannot use external hard-drives without paying extra. There is a long list of "extras" that you can pay for so the unlimited service you payed for suddenly seems very simple and almost unusable. I am not happy.

After backing up my data with them for… After backing up my data with them for years, when it came time to restore data due to a dead computer...they turned out to be useless. Multiple duplicate directories in their system (and no way to tell which is most recent), and none of my most recent directories are in there. Customer service is useless. When I emailed them to ask where my data is, they ignored the emails. When I'm done pulling down what data they actually did back up, I'm cancelling the service. Do NOT recommend.

Charged a $149 unauthorized auto … Charged a $149 unauthorized auto renewal fee. When I tried to contact via phone I was left waiting for 45 minutes before I decided to hang up. I wrote an email. We shall see. I am going to contact my bank and dispute the charge. I have never been able to easily access my documents as there is no search field. Terrible product and terrible customer service (or lack thereof) experience.