I have tried cancelling my subscription… I have tried cancelling my subscription for three years as I use iCloud for my back up system now. Even when I cancelled my credit card they still managed to bill my credit card for a service I don’t use and didn’t ask to renew. It is impossible to get through to customer service to stop my subscription from renewing. I chatted with a service rep and they were not helpful in helping me cancel their service. I’m not even sure what this company even does do I think it’s a scam.

I really do not believe this is a real … I really do not believe this is a real company. It is a scam. Paid to backup, had a drive crash and now they cannot retrieve my files. Millions of excuses and no action. This is not a real company. Do not use them under any circumstances.

Charged a $149 unauthorized auto … Charged a $149 unauthorized auto renewal fee. When I tried to contact via phone I was left waiting for 45 minutes before I decided to hang up. I wrote an email. We shall see. I am going to contact my bank and dispute the charge. I have never been able to easily access my documents as there is no search field. Terrible product and terrible customer service (or lack thereof) experience.