I have never seen anything like this in… I have never seen anything like this in my life. I signed up for a monthly plan and the next day I forgot that I had purchased a yearly plan like six months ago so I sent an email to support to cancel and to get a refund and they came back asking me why I wanted to cancel. I replied and said that I didn’t need to give a resson and to refund my account. I received a second email stating they don’t want to see me go and that they would discount the membership and would only refund me $2. Are you kidding me?!?! What a disgrace of a company. The next step is contacting the BBB. Do not use this company there are so many others out there like Dropbox that is soooo much better with amazing customer service. This company has real nerve to be playing games like this. Seeing what their score is here, they obviously have a bad reputation.

Charged a $149 unauthorized auto … Charged a $149 unauthorized auto renewal fee. When I tried to contact via phone I was left waiting for 45 minutes before I decided to hang up. I wrote an email. We shall see. I am going to contact my bank and dispute the charge. I have never been able to easily access my documents as there is no search field. Terrible product and terrible customer service (or lack thereof) experience.

Difficult to understand anyone I spoke … Difficult to understand anyone I spoke with. Unlimited means up to 1TB apparently and they don't notify you when you've reached your limit. Took me 25 minutes on the phone with two different people to realize I was out of space....WORST EXPERIENCE EVER. And two emails went unanswered.