Difficult to understand anyone I spoke … Difficult to understand anyone I spoke with. Unlimited means up to 1TB apparently and they don't notify you when you've reached your limit. Took me 25 minutes on the phone with two different people to realize I was out of space....WORST EXPERIENCE EVER. And two emails went unanswered.

HIdden extra-fees It sounds good with "unlimited" but when you start to use the service you discover that it it more limited then unlimited. You have to pay extra for everything. The upload-speed is limited and if you want it faster you have to pay extra. You cannot use external hard-drives without paying extra. There is a long list of "extras" that you can pay for so the unlimited service you payed for suddenly seems very simple and almost unusable. I am not happy.

I really do not believe this is a real … I really do not believe this is a real company. It is a scam. Paid to backup, had a drive crash and now they cannot retrieve my files. Millions of excuses and no action. This is not a real company. Do not use them under any circumstances.