I have never seen anything like this in… I have never seen anything like this in my life. I signed up for a monthly plan and the next day I forgot that I had purchased a yearly plan like six months ago so I sent an email to support to cancel and to get a refund and they came back asking me why I wanted to cancel. I replied and said that I didn’t need to give a resson and to refund my account. I received a second email stating they don’t want to see me go and that they would discount the membership and would only refund me $2. Are you kidding me?!?! What a disgrace of a company. The next step is contacting the BBB. Do not use this company there are so many others out there like Dropbox that is soooo much better with amazing customer service. This company has real nerve to be playing games like this. Seeing what their score is here, they obviously have a bad reputation.

Very frustrating and irritating experience First, be aware that Zipcloud is NOT an Apple product as you could easily believe when you have an Imac or Iphone, especially when they warn you that if you don't enroll in their backup program you are going to lose all your data, information and pictures. I stupidly paid for a trial period they advertized but cancelled right away (in writing) after I found out it was useless for me and not from Apple. For a year they have been harassing me with pushy emails proposing me discounts and financial arrangements to have me back. A few days ago, my Paypal account was debited automatically for a "plan account subscription" that I NEVER authorized. Obviously they kept my bank statements on file and tried to charge me a year later. Maybe it was a computer error but it looks like a fraudulent transaction to me!

I have tried cancelling my subscription… I have tried cancelling my subscription for three years as I use iCloud for my back up system now. Even when I cancelled my credit card they still managed to bill my credit card for a service I don’t use and didn’t ask to renew. It is impossible to get through to customer service to stop my subscription from renewing. I chatted with a service rep and they were not helpful in helping me cancel their service. I’m not even sure what this company even does do I think it’s a scam.