If there was a way to give 1/3 of a… If there was a way to give 1/3 of a star, I would do so. Horrible! They are leaving us high and dry, and we are psychotherapy group practice. Endless run around and new regulations and administrative hoops that have rendered our phones non-functional. I am about to walk away and eat the cost. Our clients need access to us.

SAVE YOUR MONEY I signed up for the starter plan on November 13, and just today I got an email that my account was suspended. I was using my phone number for the occasional phone call with a client, and during my first 1-2 weeks I sent some cold texts to businesses in my niche. I sent a maximum of 20 texts. Not once did I spam anyone or send an inappropriate text. After they suspended it, I requested a pro-rated refund or credit, which they didn't provide. I'm glad this happened early on so I didn't waste a lot of time and money with Phone.com's sub-par services.

Phone.com is not for the professional… Phone.com is not for the professional business. Spotty and static phone service makes you look very unprofessional when you use their service, I used one of the vanity numbers paid top dollar and never worked right. When I canceled I told them I want my money back for the wasted time, and the time I haven't used yet and they refused. So now, I have to get the Mad Men involved for the principle of the matter.

Don't Use to Conduct a a Business, you will lose customers Anyone considering phone.com as their voip provider needs to look elsewhere. I have been a customer for over 4 years and they completely turned off my ability to text people who have reached out to me. They claim it's due to Federal Regulations but the regulations were never meant as a roadblock to a company that does not engage in sms marketing. My customers who have found me online and have decided themselves to use sms rather than a phone call are completely blocked from receiving a reply. I had many conversations with phone.com customer service agents but it didn't change anything. Now I have customers upset that they are not receiving replies but my hands are tied. Besides the above problem, at least half the time it takes repeated dialing to call someone. The first few times, is just silence. I've even had to use my personal line because it's gotten so bad. Overall, there just have been many other issues along the way which I've tried to overlook. Now, I'm going elsewhere to someone who wants my business.

Suspend my account for no real reason and refuse to give refund. My experience suggest that you should avoid them. I register for their online fax service with 2 fax number and a year of payment. One day after that my account got suspended because of "fraudulent activity" (by doing almost nothing). I called customer service and their answer is the suspension will remain and will not disclose the reason. After sometime I call them again request for my refund, they said they will not issue any refund or offer any service. It's free money for them at this point.