Do not use this company Do not use this company. I paid for a year in advance and everything was good until about 8 months in, when i receive micro charges on my account. I disputed these with my bank, which they are still looking into. Since I filed a claim on these charges, Phone.com proceeded to cancel my phone service within 3 days of this with no compensation to my 4 remaining months. I filed a dispute with my credit card company for these charges but unfortunately too much time has passed and i am unable to get any of my money back. i will never work with these guys again and i had multiple numbers for my business thru them. if you dont listen to me, at a minimum, DO NOT pay in advance!

SAVED MY COMPANY! I don't understand all the negative review's when I got the best customer service ever! Tirthraj and the team at Phone.com are the best. They work very hard to satisfy their customers. I have been a long time customer of Phone.com. Many times I have had trouble paying my bill. They usually work very hard to help me keep it. Unfortunately, I recently lost my business 800 number because I couldn't afford to pay my bill again, this time it was too long. I have had that number for years and it was published everywhere. I don't recommend not paying your bill cause you run the risk of losing it. Sell something, anything, but pay your bill! It definitely hurt my business when I went to run ads and that number was all over the internet. No way can you change decades of publishing and sharing of that number. In both print and online. I really want to thank everyone for getting my phone number back as it was in the process of being assigned to another company. Blessing to you all. Phone.com is the best company for your business.

Terrible customer service Terrible customer service. Did not work consistently. Charged for the entire year and then when cancelling they refuse to prorate any refund.

Terrible service Terrible company. Major hassle to set up, poor coverage here in Las Vegas, needs frequent updates that are a hassle to do, text messaging quit working and it was so much grief to resolve that I just went without texting for months, made it hard to port out my number out, kept billing me after I ported my numbers out. I switched to Tello, VASTLY better service. If you hate your life and want stress and wasted time, then phone.com is for you.

I have been using them for 4 years… I have been using them for 4 years using Polycom VVX500, no problems. Just reset my phone today(been using for 4 years) and called support. In the past, I called support 2 years ago and was great. Today, I talked to support, no clue about phone, could not tell what was wrong, could see my MAC address, but could not send config file. Now, I have to look for new provider. Anyone have Ideas. If phone.com has a solution I will stay (if you are reading this). Going to keep till end of month have app on cell phone. Hope this helps.