Terrible customer service Terrible customer service. Did not work consistently. Charged for the entire year and then when cancelling they refuse to prorate any refund.

Worst phone service ever Worst phone service ever. Had them for 2 months and no calls can be made or received. Customer service is almost non existent and they use promts that don't answer the question. Then when you get someone if you ever do they ask the most basic things and the issue never gets resolved. Avoid this if your trying to run a business for a professional company. Phone.com is for anyone who wants to pay money but not have an actual working service.

Don't Use to Conduct a a Business, you will lose customers Anyone considering phone.com as their voip provider needs to look elsewhere. I have been a customer for over 4 years and they completely turned off my ability to text people who have reached out to me. They claim it's due to Federal Regulations but the regulations were never meant as a roadblock to a company that does not engage in sms marketing. My customers who have found me online and have decided themselves to use sms rather than a phone call are completely blocked from receiving a reply. I had many conversations with phone.com customer service agents but it didn't change anything. Now I have customers upset that they are not receiving replies but my hands are tied. Besides the above problem, at least half the time it takes repeated dialing to call someone. The first few times, is just silence. I've even had to use my personal line because it's gotten so bad. Overall, there just have been many other issues along the way which I've tried to overlook. Now, I'm going elsewhere to someone who wants my business.

Do not use this company Do not use this company. I paid for a year in advance and everything was good until about 8 months in, when i receive micro charges on my account. I disputed these with my bank, which they are still looking into. Since I filed a claim on these charges, Phone.com proceeded to cancel my phone service within 3 days of this with no compensation to my 4 remaining months. I filed a dispute with my credit card company for these charges but unfortunately too much time has passed and i am unable to get any of my money back. i will never work with these guys again and i had multiple numbers for my business thru them. if you dont listen to me, at a minimum, DO NOT pay in advance!

I have been using them for 4 years… I have been using them for 4 years using Polycom VVX500, no problems. Just reset my phone today(been using for 4 years) and called support. In the past, I called support 2 years ago and was great. Today, I talked to support, no clue about phone, could not tell what was wrong, could see my MAC address, but could not send config file. Now, I have to look for new provider. Anyone have Ideas. If phone.com has a solution I will stay (if you are reading this). Going to keep till end of month have app on cell phone. Hope this helps.