Terrible They have no tech support. No one answers the phone or responds to emails. Unable to renew our account online so now my account is locked. They now have our fax numbers hostage. User interface is form the 90s. Stay Away from this company.

Solid Niche Player with Next Level Potential Scrypt's SFax is a solid HIPAA compliant offering with the API's, interface partnerships, and platform to provide great value to healthcare companies of all sizes. They are priced very well. What is holding them back in eFax is mobile application support for Android devices which would allow more customers to ditch expensive copper line contracts. While they have other products, none stand out as much as SFax. Their partnerships with EMR vendors and their print capture driver will help increase exposure. Their secure messaging platform is in a crowded field, but is worth a look while we are shopping other vendors.

I was a customer from 2016 to 2024 I was a customer from 2016 to 2024. Billing issue when my bank placed Sfax on a list of potential threats. Before it was discovered, difficulties ensued. Unfortunately multiple emails to billing, tech support, and customer service yielded zero response. Left two voicemails. Never heard back. My fax did not work and I could not get through once locked out. It wasn’t about money or payment, it became a tale of avoidant customer service and neglect. I submitted a ticket to end services with my feedback attached, heard nothing. Received a canned email that my complaint was received and I would hear back in 48 hours. Week/s later it’s a second email that it’s cancelled. Truly one star as no amount of faxing interface would make this acceptable. I was never actually acknowledged.

I have been a customer since April… I have been a customer since April 2017. Any time there is a customer service issue, it's concerning. For example, I have emailed and called 3 times this week. I just emailed again today. I need my fax to work. My billing is up to date, yet there are errors preventing me from changing my password. Customer service has been awful.

Service works fine. Needs better salespeople and more tiers I get emailed monthly from a different salesperson trying to sell us the next package up because we get overages on our current plan. The next tier up will cost us MORE than what paying the overages would. I explain this to a different salesperson on a monthly basis. It's really frustrating. The service itself is simple and straightforward. I've always been satisfied with the system.