Not as effective receiving faxes as a traditional machine. We are unable to receive all faxes. 5% of income faxes are never received and we have to direct people to fax to our back office fax line Update: I have tried multiple times to have this issue resolved through support. I am told the person sending the fax has a problem with their phone line. but yet they can fax to my back office fax no problem. Tell me how that makes sense?

Terrible They have no tech support. No one answers the phone or responds to emails. Unable to renew our account online so now my account is locked. They now have our fax numbers hostage. User interface is form the 90s. Stay Away from this company.

Solid Niche Player with Next Level Potential Scrypt's SFax is a solid HIPAA compliant offering with the API's, interface partnerships, and platform to provide great value to healthcare companies of all sizes. They are priced very well. What is holding them back in eFax is mobile application support for Android devices which would allow more customers to ditch expensive copper line contracts. While they have other products, none stand out as much as SFax. Their partnerships with EMR vendors and their print capture driver will help increase exposure. Their secure messaging platform is in a crowded field, but is worth a look while we are shopping other vendors.

I contacted Scrypt regarding an error … I contacted Scrypt regarding an error message that provided their phone number. i was told that they would not help me and that if they help me, it would set a precedent for them to help other customers and they don't do that! NEVER use this company if you value respect and customer service.

It's OK It's OK. They don't have business plans that will benefit businesses. They charge lots of money for overage. I pay more in overage than plan. I provided them an opportunity to partner with my EHR company so that their software can be invoked from within EHR. They didn't care.