Terrible They have no tech support. No one answers the phone or responds to emails. Unable to renew our account online so now my account is locked. They now have our fax numbers hostage. User interface is form the 90s. Stay Away from this company.

Number wouldn't port. We couldn't port our existing fax number. We liked the software, but it wasn't worth the amount of work that would go into changing the fax number everywhere for a doctor's office, nor did we want to pay for two services so that we could forward our number.

Not as effective receiving faxes as a traditional machine. We are unable to receive all faxes. 5% of income faxes are never received and we have to direct people to fax to our back office fax line Update: I have tried multiple times to have this issue resolved through support. I am told the person sending the fax has a problem with their phone line. but yet they can fax to my back office fax no problem. Tell me how that makes sense?

SCAM COMPANY SCAM COMPANY. Signed up for a free trial. Immediately unimpressed by the interface. I emailed to cancel the same day and called. No one picks up their phone. It's a voicemail. Fast forward 10 days, two emails, two unreturned voicemails later, they've charged my credit card despite my requests to cancel. I'm disputing with my credit card company.

Locks me out too fast As an efax it has many features I like and expect, tracking, ability to look back etc. But Everytime I leave the page I have to sign back in. It is often very slow to load, and cumbersome to search. It's just OK