Not as effective receiving faxes as a traditional machine. We are unable to receive all faxes. 5% of income faxes are never received and we have to direct people to fax to our back office fax line Update: I have tried multiple times to have this issue resolved through support. I am told the person sending the fax has a problem with their phone line. but yet they can fax to my back office fax no problem. Tell me how that makes sense?

Excellent except for one big flaw , can't send multiple files in one go See above see above see above

I was a customer from 2016 to 2024 I was a customer from 2016 to 2024. Billing issue when my bank placed Sfax on a list of potential threats. Before it was discovered, difficulties ensued. Unfortunately multiple emails to billing, tech support, and customer service yielded zero response. Left two voicemails. Never heard back. My fax did not work and I could not get through once locked out. It wasn’t about money or payment, it became a tale of avoidant customer service and neglect. I submitted a ticket to end services with my feedback attached, heard nothing. Received a canned email that my complaint was received and I would hear back in 48 hours. Week/s later it’s a second email that it’s cancelled. Truly one star as no amount of faxing interface would make this acceptable. I was never actually acknowledged.

Experience OK but not worth the price. The cost of the service seems too high.

Locks me out too fast As an efax it has many features I like and expect, tracking, ability to look back etc. But Everytime I leave the page I have to sign back in. It is often very slow to load, and cumbersome to search. It's just OK