SCAM COMPANY SCAM COMPANY. Signed up for a free trial. Immediately unimpressed by the interface. I emailed to cancel the same day and called. No one picks up their phone. It's a voicemail. Fast forward 10 days, two emails, two unreturned voicemails later, they've charged my credit card despite my requests to cancel. I'm disputing with my credit card company.

I have been a customer since April… I have been a customer since April 2017. Any time there is a customer service issue, it's concerning. For example, I have emailed and called 3 times this week. I just emailed again today. I need my fax to work. My billing is up to date, yet there are errors preventing me from changing my password. Customer service has been awful.

Terrible They have no tech support. No one answers the phone or responds to emails. Unable to renew our account online so now my account is locked. They now have our fax numbers hostage. User interface is form the 90s. Stay Away from this company.

Nonexistant support, incompetent staff Our experience with Sfax has been nothing but frustrating. E-mails to support on simple issues go unanswered. We tried to port our numbers over, but after 4 months the porting department seems to be unable to enter a port request properly even after being provided with a CSR from our current carrier. When we checked with our current carrier's port-out department, it looks like only half of the port requests are making it to them. We ported our voice numbers to a different vendor just before attempting to port our fax numbers and everything went fine. I'd recommend avoiding sfax or any j2 brand.

Locks me out too fast As an efax it has many features I like and expect, tracking, ability to look back etc. But Everytime I leave the page I have to sign back in. It is often very slow to load, and cumbersome to search. It's just OK