I was a customer from 2016 to 2024 I was a customer from 2016 to 2024. Billing issue when my bank placed Sfax on a list of potential threats. Before it was discovered, difficulties ensued. Unfortunately multiple emails to billing, tech support, and customer service yielded zero response. Left two voicemails. Never heard back. My fax did not work and I could not get through once locked out. It wasn’t about money or payment, it became a tale of avoidant customer service and neglect. I submitted a ticket to end services with my feedback attached, heard nothing. Received a canned email that my complaint was received and I would hear back in 48 hours. Week/s later it’s a second email that it’s cancelled. Truly one star as no amount of faxing interface would make this acceptable. I was never actually acknowledged.

Experience OK but not worth the price. The cost of the service seems too high.

thi ha could be bettet Why is it that when my company receives and sends faxes, I get three emails telling me each time? It didn't used to be this way, but my email notifications are tripled. I wish there was a way to call and talk with a representative rather then send an email each time I have a need or question. The lag time is just too slow sometimes to get done what I need to do.

Will bill you regardless of canceling Faxes did send. My issue is with billing. I canceled by end of trial date. I never got a confirmation so I emailed 3 additional times and left 2 voicemails. Unsurprisingly I received a $29.00 bill. I do not recommend.

I contacted Scrypt regarding an error … I contacted Scrypt regarding an error message that provided their phone number. i was told that they would not help me and that if they help me, it would set a precedent for them to help other customers and they don't do that! NEVER use this company if you value respect and customer service.