Entrapment Entrapment free trial - when it ends you get automatically committed to a year and charged a £100 cancellation fee if you want to cancel sooner (which is obviously hidden somewhere in the small print). Obscene.

Adobe as an advertiser. For years I have played Solitaire at Microsoft Solitaire and Casual Games. Adobe is an advertiser between games. The constant buffering and delays during their advertisements makes the games unplayable. Other ads don not have this issue. In all the years I have not seen a single ad play all the way through without buffering. Microsoft should abandon Adobe because the constant buffering is chasing players away from their games. So, the question is: If their advertising cannot play all the way thru without buffering, how can their product be any good. My experiences cause me to avoid Adobe whenever possible. You would think they could make their ads bulletproof. Apparently they can't and have no intentions of fixing it. I am now leaving Microsoft Solitaire because Adobe is chasing me to other sites that don't advertise with Adobe.

Adobe's products have been going downhill for a decade. Adobe's products have been going downhill for a decade. How Adobe is able to take programs that worked fine 10 years ago and render them unusable on $10k workstations is truly amazing. Basic tasks like selecting text in InDesign takes 5-7 seconds on a 24 core AMD Threadripper, 128GB RAM, RTX 4090, not kidding. We can fly around complex Unreal Engine scenes rendering 100 million polygons butter smooth but Illustrator locks up when pasting a 10kb vector graphic. Again, not kidding. They have taken our subscriptions for granted. Well, bad news for Adobe and Adobe investors. We are leaving for better products. We just cancelled 3 seats for our video team and moved to Resolve because it's better and no subscription. I know there are so many more who feel this way. Adios Adobe. You have failed.

prompt reply but did not read customer contact not a bad product, i have a subscription however my log in details no longer exist, i have tried to let them know my mobile and email address has changed but there chat fuction is useless and they wont allow me to speak to anyone if i am not logged in, see the problem lol. i can of course re purchase the product which is just not fair. nice product shame about customer service. Adobe replied promptly however they did not read my message i said i cannot change my details as i cannot log in with my old details as they no longer exist. a phone number would be nice.

It's a handicapped support service It's a handicapped support service. I went through 6 chats... first is a bot you have to trick into giving you a "real person". This "person" will then ask what they are summoned for. Then they will ignore your plead to forever leave their god horrid "service". But they will send you to a "specialist". This "specialist" will then follow up with more plan options that you DIDN'T ask for. Even if they answer your pleas for help, they manage to fist you with another offer to CHANGE plans... I have never wanted to end my life this badly. And that is not a joke... or overdoing it...