fraicheur.com

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4.00
Based on 20 Reviews

5

65.00%

4

10.00%

3

5.00%

2

0.00%

1

20.00%
About fraicheur.com

The best ice globes We were the first company that introduced ice globes to the market in 2018. We have set the ice globes trend worldwide! Cruelty- Free None of our products or formulas have or ever will be tested on animals. Vegan We are vegan meaning that none of our products, packaging, formulas or ingredients contain animal derivatives or animal-by-products.

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Marthese Camilleri
MT

Great product exactly as advertised Great product exactly as advertised. Great packaging and fast delivery. Product very effective and soothing. I simply love the feel on my face and the instant glow. Works wonders on puffiness, under eye bags and eye tension preventing migraines.

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Dee
GB

Good quality product. Easy to use website and ordering. Good discounts available. Honest reviews. Good quality product (I compared this product to many others and found this company to be providing good quality above others)

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Helene K
DK

Beautiful product great customer service Beautiful product - I bought the ICE GLOBES. Amazing!!! I felt safe and well guided by the customer service. I had such a great experience, sometimes shopping online is so risky, but they really did an amazing job so I could relax and just enjoy the waiting. So far the best online shop I’ve tried.

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Maria Alvarez
AU

Stay away from this company! All the good reviews are fake reviews! I was looking for face massagers and stumbled upon their website offering a huge 70% off on the ice globes. I should have closed their website right there. But I ordered 2. And then the nightmare began. They then proceed to bombard you with additional offers, the order process is now a 7-step process, each step a new offer e.g. comfort set, pink colored ones. Take note that under each additional offer, there’s a small print to click to not avail of the offer, but even though you do click on skip offer, the items still get charged to your card from the initial order. I ended up being fraudulently charged 4x comfort set, 4 x pink globes. As soon as I realized this, I immediately closed the browser and opened a new one to find Support. I wish I could say that at least support was good, but no, I was once again made several offers to try to change my mind about canceling my order. It was free gifts, and then a $72 discount. I made it clear I wanted a refund and then they said they would get in touch with me. They just emailed me now and said that they are unable to modify my order and that if I wanted to return it, I would need to pay for shipping cost. (But that the $72 discount is still on offer). I will of course return all items. I read another reviewer eventually got their refund. But this company’s practices I would say are still less than above board. I am now proceeding with lodging a complaint with the ACCC. Companies like this should not be able to operate in Australia.

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Marie Savyuk
CH

FRAUD avoid this place I ordered 2 by mistake, emailed them after 1 minute of purchase, received an answer 2 days later saying " too late for refunds" and then NOTHING its been 2 weeks 0 communication. FRAUD COMPANY i will go to police today.

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