Complete refund even though not their fault. I ordered some perfume for my wife before Christmas which unfortunately didn't arrive in time. I contacted Sobelia to find out where it was and was told it had been held up due to the UK leaving the EU, all completely believable. A little While later Sobelia contacted me to say they could not say how long it would be for me to get my order and offered me a full refund if i wasn't prepared to wait. I received this refund pretty much as soon as i replied to say i would like a refund. Sometimes its not just how good a company is in delivering but how good they are when they don't deliver. I will use them in the future.

Everything was perfect Everything was perfect. Ordered my perfume, no problems. Waited a bit longer but had no problems at all. Sobelia deserves my 5 star evaluation. Thank you. Hanne

Fast and easy to shop Fast and easy to shop. Quick delivery and a good costumer service. Thought I didn't get my whole order, but after just a couple of minutes, I get a email from Sobelia that I should've received two separate notifications of the two packages I ordered. Said and done, I looked in the Postnord app and I saw a second notification. Can absolutely recommend Sobelia for being so quick and easy with the service.

Take time but arrived in perfect condition January 24th I placed and paid an order december 27 and until now I received nothing and on the tracking it seems nothing has been ship I received my package yesterday January 24 th in perfect condition. That took sometime, but now, it’s ok It’s the second time I ordered, first time was quicker. We have to be patient and confident

Good company, prompt responses After complaining that I thought the perfume I had ordered didn't seem right, Sobelia very kindly agreed to send me a prepaid label to return the item, and they refunded my money in full. This all happened in a short time scale, so overall I am very happy with this company.