The transaction with discounted product… The transaction with discounted product has been cancelled without any reason given. It's not a way to build a brand. The one star is just for giving back the money. Farewell!

Relatively quick shipping so can’t… Relatively quick shipping so can’t fault there... however, when it arrived in the thinnest packaging no fragile sign or protection for the glass bottle of perfume, I discovered that the bottle wasn’t full. Opening the box the bottle was damp (obviously the perfumes leaked from the travel) half the sticker of the bottle is scraped and also peeled off, this was meant to be a gift but i can’t give it to someone as a gift in the state it is. Won’t be purchasing again please be aware.

My overall experience with Sobelia.com… My overall experience with Sobelia.com has been almoost good. It's a nicely designed website, easy to fnd what you're looking for. I've used it a few times over the last few months and haven't had any problems. The customer service is also good, with helpful, friendly reps. Prices are resonable, but sometimes higher than what you'd find elsewhere. I haven't encounted any dislikes, overall it is an okay experience. Yet, it ciuld be improved in some areas. The page stll needts a bit of an update and teh colors and design are a bit old-fashined. I wouldn't say it's my faviorite e-commerce site, but I would still recommend it.

Good company, prompt responses After complaining that I thought the perfume I had ordered didn't seem right, Sobelia very kindly agreed to send me a prepaid label to return the item, and they refunded my money in full. This all happened in a short time scale, so overall I am very happy with this company.

Thrilled! Great price, extremely speedy delivery (considering that my parcel was coming from the USA, which I did not know), and really prompt and informative customer service. The product is, of course, genuine, and I could not be happier. I would definitely order from them again.