Beautiful, authentic perfumes Website was easy to navigate and they have great offerings with reasonable prices. Love being able to buy these perfumes in smaller decant sizes in order to try them out. Every perfume is authentic and packaged nicely. My only criticism would be that the labels could be affixed a little better so that they're less likely to come off.

I was sent the wrong fragrance/scent or… I was sent the wrong fragrance/scent or it was a fake scent. I have received no response for the past 2 weeks since I emailed the customer service email that they posted in previous reviews. I would like the correct fragrance sent or a refund.

MyCustomScent sells FAKE Guerlain Received their $49.99 Guerlain Tonka Imperial 10ml decant today. Compared side by side with the real sample from Guerlain, their decant is unmistakably FAKE; observed from the opening to the dry-down, so this is not a rush to judgement. I'm a perfume collector & familiar with Guerlain fragrances for 20yrs. I know my stuff. They do have an unfair, "self-protecting" policy in place to release them from any accountability. >> Non-refundable if an item is opened/used, as in...you're screwed if using their item to find out later it's a fake. Also, to get a refund, a 20% restocking fee + the return-shipping cost, are also on you. I recommend that, if you run into this same problem with them, another alternative be escalating the dispute for a refund directly with their payment processors (Amazon Pay, Sezzle, Visa/Master, etc). [** See UPDATE below.] UPDATE (March 11, 2024): MyCustomScent's CEO reached out to resolve misunderstandings/disputes and make things right. They immediately issued a FULL refund, accompanied with a return-shipping label for me to send back the item. I was satisfied that their actions to correct the matter came through promptly, so I withdrew the dispute filed with Amazon Pay accordingly.

My experience wtih MyCustomScent has… My experience wtih MyCustomScent has been averge. It isa pretdy much standard scent websie, so nothing overly remarkable about it. I liked the qualtiy of the products they offer, but the customers service could hve been a bit better. The prices are no above board, but they could do with a bit of relfuction as well. In all, the website is almost gud, but with some improvements here and there, it could be the perfext place to buy scents. I would rate it 3.5/5.

I ordered Jo Malone Lime Basil &… I ordered Jo Malone Lime Basil & Mandarin, and it did not smell like the original cologne in Neiman Marcus. It was a fresh but totally different fragrance. I'll give it as a gift to whoever may like that smell. I also ordered Chanel Coromandel and the smell was correct! I was very happy to know that it was the right one.