I ordered Jo Malone Lime Basil &… I ordered Jo Malone Lime Basil & Mandarin, and it did not smell like the original cologne in Neiman Marcus. It was a fresh but totally different fragrance. I'll give it as a gift to whoever may like that smell. I also ordered Chanel Coromandel and the smell was correct! I was very happy to know that it was the right one.

MyCustomScent sells FAKE Guerlain Received their $49.99 Guerlain Tonka Imperial 10ml decant today. Compared side by side with the real sample from Guerlain, their decant is unmistakably FAKE; observed from the opening to the dry-down, so this is not a rush to judgement. I'm a perfume collector & familiar with Guerlain fragrances for 20yrs. I know my stuff. They do have an unfair, "self-protecting" policy in place to release them from any accountability. >> Non-refundable if an item is opened/used, as in...you're screwed if using their item to find out later it's a fake. Also, to get a refund, a 20% restocking fee + the return-shipping cost, are also on you. I recommend that, if you run into this same problem with them, another alternative be escalating the dispute for a refund directly with their payment processors (Amazon Pay, Sezzle, Visa/Master, etc). [** See UPDATE below.] UPDATE (March 11, 2024): MyCustomScent's CEO reached out to resolve misunderstandings/disputes and make things right. They immediately issued a FULL refund, accompanied with a return-shipping label for me to send back the item. I was satisfied that their actions to correct the matter came through promptly, so I withdrew the dispute filed with Amazon Pay accordingly.

The only reason I give a 4 star rating… The only reason I give a 4 star rating is cause I feel like the bottle size on the custom side should be bigger, or the price should be tweaked a little bit more. Its hard to make profit with a company trying to sale the product over keep for self. But other than that no complaints I think its cool to make my own fragrance and people love it when they smell it.

Restocking Fee For Fake Product They sent me a bottle of diluted LeLabo Tabac 28. Then they asked me to send it back, which I did. Then they have the nerve to charge me a 20% restocking fee for something they deliberately altered, and didn't offer to reimburse for the return shipping. www.mycustomscent is a fraudulent, and unscrupulous business that should be avoided at all cost. Spread the word.

Their Fragrances are weak Their Fragrances are weak. They're not the right color. Customer service never got back to me. No response through email, Facebook etc. Totally trash company selling weak/fake fragrances