My Custom Scent

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3.90
Based on 20 Reviews

5

60.00%

4

10.00%

3

5.00%

2

10.00%

1

15.00%
About My Custom Scent

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Taylor T
GB

Petals for the Win I really enjoyed the questionnaire! When I was done with them, they matched me with exactly what I was looking for. It pleased me to know that they gave options to try out scents before fully committing. It will be interesting trying out the petals, but nonetheless I am excited! I have been looking for a new signature scent and I hope I strike gold!

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Claudia Lambert
GB

MyCustomScent sells FAKE Guerlain Received their $49.99 Guerlain Tonka Imperial 10ml decant today. Compared side by side with the real sample from Guerlain, their decant is unmistakably FAKE; observed from the opening to the dry-down, so this is not a rush to judgement. I'm a perfume collector & familiar with Guerlain fragrances for 20yrs. I know my stuff. They do have an unfair, "self-protecting" policy in place to release them from any accountability. >> Non-refundable if an item is opened/used, as in...you're screwed if using their item to find out later it's a fake. Also, to get a refund, a 20% restocking fee + the return-shipping cost, are also on you. I recommend that, if you run into this same problem with them, another alternative be escalating the dispute for a refund directly with their payment processors (Amazon Pay, Sezzle, Visa/Master, etc). [** See UPDATE below.] UPDATE (March 11, 2024): MyCustomScent's CEO reached out to resolve misunderstandings/disputes and make things right. They immediately issued a FULL refund, accompanied with a return-shipping label for me to send back the item. I was satisfied that their actions to correct the matter came through promptly, so I withdrew the dispute filed with Amazon Pay accordingly.

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Diana Vu
GB

I was sent the wrong fragrance/scent or… I was sent the wrong fragrance/scent or it was a fake scent. I have received no response for the past 2 weeks since I emailed the customer service email that they posted in previous reviews. I would like the correct fragrance sent or a refund.

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Laura
GB

I chose to create my own scent I chose to create my own scent so I chose what elements I wanted in the perfume and the gender and they did the rest! I received a nice glass spray bottle with the perfume inside and I absolutely loved the smell. I actually tried my hand at two different perfumes but I preferred the first one I created over the second.

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IAmMusical YT
CA

Fast shipping Fast shipping, products came undamaged and in pristine condition. Overall a good experience

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