The most famous product in a saturated market for a reason Customer service here is always great. They go above and beyond for their customers, even when the customer has made mistakes (guilty). I have been a customer for years and can’t see myself leaving anytime soon.

Somehow my email was not entered into… Somehow my email was not entered into the new website and my annual box was sent without me getting to customize. She explained policies, reported it and had it fixed. Also allowed me to customize my box. Appreciated it as I’ve been a member since 2018.

Unclear Wording On my last add-on order I saw 7 additional choices charges ($97). Because of the wording I didn’t recognize these charges as the cost of the mystery boxes on the spring box. I cancelled the 7 additional choices. If the agent had informed me that additional choices were mystery boxes I would’ve kept the charges! Disappointing

Have had three negative incidents with… Have had three negative incidents with the company. Your staff is great to help resolve the issue on the phone, but still not resolved regarding the company. It's too easy to throw 10 dollars at the problem and think that it's going to make the customer satisfied with their experience. Have cancelled my membership due to ongoing dissatisfaction with the company.

Customer service rep Leo Rocks! I received my spring FabFitFun add on boxes and the Swell bowl came absent the lid, interior shelf x the stainless steel salad dressing box. Right away I contacted FabFitFun and immediately Leo responded informing he had already sent out replacement. I went from disappointment to very happy how fast Leo rectified the problem.