My box never arrived and I was shipped… My box never arrived and I was shipped a new one, but with new items because the ones I ordered are no longer available. Super sad that I am not getting what I originally asked for. Please research FEDEX.

Unclear Wording On my last add-on order I saw 7 additional choices charges ($97). Because of the wording I didn’t recognize these charges as the cost of the mystery boxes on the spring box. I cancelled the 7 additional choices. If the agent had informed me that additional choices were mystery boxes I would’ve kept the charges! Disappointing

Disappointed The extra things I ordered didn’t come in. Every box so far I have been disappointed with and I felt I needed to cancel. Although I didn’t want to, I just was tired of having to send emails telling how disappointed I was . I really looked forward to getting my box and the extra things I ordered. I’m not sure how you can do better unless you make sure you have enough for everybody.

Somehow my email was not entered into… Somehow my email was not entered into the new website and my annual box was sent without me getting to customize. She explained policies, reported it and had it fixed. Also allowed me to customize my box. Appreciated it as I’ve been a member since 2018.

I missed the customization window for… I missed the customization window for the Spring 2024 box as I was out of access for a period of time. I reached out to FFF customer service to ask if there was anything they could do. Nette reached out to me and provided the opportunity to customize my selections, outside the window. Nette was quick to respond and offered suggestions and solutions. There were a couple of items I would have selected but they were sold out so I chose other options and am very satisfied with the outcome.