Unclear Wording On my last add-on order I saw 7 additional choices charges ($97). Because of the wording I didn’t recognize these charges as the cost of the mystery boxes on the spring box. I cancelled the 7 additional choices. If the agent had informed me that additional choices were mystery boxes I would’ve kept the charges! Disappointing

Subscribe to FFF This is my second 5 star review. I honestly don’t know how they find the most amazing selection of top notch products from milk frothers to placemats to lip gloss to ear muffs ALL amazingly high quality 6 products for $60 per quarter or less if you are an annual subscriber. Apparently and UNSURPRISINGLY FFF has over a million subscribers. And in spite of inflation they STILL do NOT sacrifice quality and deliver the best. I anticipate the change of seasons when the FFF spoilers start rolling out. Bravo to Katie and Tasha and everyone who brighten our lives.

I signed up for an annual membership… I signed up for an annual membership and received the spring box when I signed up. I barely missed the window for annual members for the summer box since the email notification went to my spam. When I reached out just 7 hours after the window closed the representative basically said, they send an email and post on their website, social media accounts and their calendar the customization timeline, check your spam folder for it. I don’t use social media, the message did go to spam and I don’t check their site regularly. It left me out of luck. From looking online at sneak peeks of the box I’m not too thrilled at what might be in a box I didn’t pick. Cocktail shakers, bottle stoppers, other things like that would be disappointing since I have been having a sober home for quite a bit. Other things like skin care, self tanner, etc only works for some. While I liked the idea of a fun box of things I might normally try…this just isn’t it. The retail value on items is high for what the items are.

Disappointed The extra things I ordered didn’t come in. Every box so far I have been disappointed with and I felt I needed to cancel. Although I didn’t want to, I just was tired of having to send emails telling how disappointed I was . I really looked forward to getting my box and the extra things I ordered. I’m not sure how you can do better unless you make sure you have enough for everybody.

Customer service rep Leo Rocks! I received my spring FabFitFun add on boxes and the Swell bowl came absent the lid, interior shelf x the stainless steel salad dressing box. Right away I contacted FabFitFun and immediately Leo responded informing he had already sent out replacement. I went from disappointment to very happy how fast Leo rectified the problem.