I missed the customization window for… I missed the customization window for the Spring 2024 box as I was out of access for a period of time. I reached out to FFF customer service to ask if there was anything they could do. Nette reached out to me and provided the opportunity to customize my selections, outside the window. Nette was quick to respond and offered suggestions and solutions. There were a couple of items I would have selected but they were sold out so I chose other options and am very satisfied with the outcome.

System issues cause bad items sent Twice they have failed to send me the notification to pick my items so I’ve been sent what’s left. To make up for it I get to pick 3 more items from what’s leftover after that…very disappointing.

Somehow my email was not entered into… Somehow my email was not entered into the new website and my annual box was sent without me getting to customize. She explained policies, reported it and had it fixed. Also allowed me to customize my box. Appreciated it as I’ve been a member since 2018.

Not really happy Not really happy, I decided to try out the fabfitfun box this spring and go the vera Bradley box with it. And it was suppose to be 100$ of vera Bradley and all I got was a lousey vera Bradley notebook. They definitely didn't help me want to keep my subscription cause after this I'm definitely deleting my subscription. Idk why I even bothered giving into all the hype. And what they sent me in replacement of the vera Bradley stuff was stuff I don't and won't use its just rediclous and I feel like I wasted my money :-(

AMAZING!! … Thank you for offering a textting customer service line, wish more companies did it! All of your staff were incredibly helpful, polite & patient with me as I am technology challenged. Corrected my problem and refunded me within a day and I was able to grab all my favorite items with my swap for credit! Thank you all so much!!!