Very poor customer service. Refused to refund my money after charging me for a second year of their garbage program! Very poor customer service! Program is a waste of time and money! Just a bunch of written instructions to read and attempt to follow. No videos or demonstrations of techniques. A year and a half ago I had a new dog with separation anxiety issues. I thought this program would help. They wanted me to shut myself in the bathroom with the dog for 30min then try to leave without the dog following. Keep repeating daily till it works. Seriously?? I wasn't expecting instant results, I know training takes time, so I went ahead and got the 1 year plan to save money. It was a waste, but I figured lesson learned. A year later a $119 charge hits my bank account with no warning. I immediately called Wiglo, who refused to refund my money. I had the charge reversed by Shazam as fraud, but Wiglo had the audacity to fight it and get the charge reinstated. I reached out to them again by email (they don't have a phone number to talk to a live person) . They are ignoring me now. I just want my money back!!

Training is not all that helpful Training is not all that helpful. Pretty basic and time gated. Make sure to cancel your annual subscription if you have it. They don't send reminders and will not refund.

Wiglow was excellent in starting off Phoebe's trainingme… Wiglow was excellent in getting me started with my puppy. I worked full time and take her to work with me so conventional dog training classes just didn't fit my schedule. Wiglow I was able to use at my own pace and convenience.

Discriminated me for disability I have… Discriminated me for disability I have that causes me to have reading issues, difficulties understanding lengthy explanations in text. They do not let previews. Thought there were videos with it. Don't want to refund me and ignored me when I explained it was difficult for me to understand and use. Lack of accessibility. I felt discriminated when I was told no refund and I explained in my second email why and did not get any answer for 15 days. If you have replied sooner I would not have felt discriminated. You now refunded me after posting this review.

Terrible Customer Service, Possible Scam We purchased the one year program, but then had no further use for it. One year afterwards, we were hit with the automatic 1 year charge of $119.88. Went to their website to ask for a refund and cancel subscription, Wiglo said we did not have a user name and there was no account with our email. So couldn't even cancel. There is no phone number for these people, so they were emailed. They canceled the subscription, but completely ignored any attempt to discuss a refund. We don't have the dogs, and I requested a refund the exact same day the charge went through - clearly with in the 14 days as stated on their website. After two days of being ignored, I am writing this review in order to get attention and get a refund, as it seems to have worked for other reviews here. Be very careful with this company, they are more than willing to collect money once people no longer want their service - which is very poor customer service at best and kind of scammy at worst. Again - Wiglo - please reach out! Edit - Once this review was written, the refund was offered within one hour. No communication was received prior to review. Upgrading to three stars due to my issue being resolved.