The company is fine The company is fine. Purchased a smartdesk core. Packaging is fine I guess. Assembly is ridiculous. IKEA is easier. Quality is average to poor. That's my gripe. For what I paid it should have been at least similar quality to IKEA. I wish I bought an IKEA desk but they didn't have a smaller option.

I've written a few positive reviews… I've written a few positive reviews about this organization and its products / service. Time to pile on again...my chair has had a few issues over the years - nothing crazy, normal wear and tear - every time I needed anything the customer service team has been super responsive and empathetic. They've shipped replacement parts same day in most cases. Today I had a repeat problem and rather than sending me parts they opted to replace the entire chair - only a company that stands behind their product and truly cares for their customer would do that. So refreshing, thanks!

Worthy Purchase Easy purchase from start to finish - ordering, notification, delivery. The product itself was fairly straightforward to put together, and the directions were simple to follow. The chair is high-quality, comfortable, provides great support, easily customizable, and built well. Just a warning that the delivery box is heavy, it would be prudent to have assistance when carrying and assembling.

Alice went out of their way Alice went out of their way to make the issue I had into a pleasant experience, they were quickly able to find the information where I misplaced and found the right parts I needed. 10/10

Quality Products at Reasonable Prices Quality Products at Reasonable Prices We are a 4-year customer of Autonomous and have always been very pleased with the quality of the standing desks and file cabinets we receive. If we have had an issue on rare occasion, they are responsive and resolve the issue quickly!