Bernard Randolph
GBSolid Product, Responsive Customer Service As a first-time customer with VersaTables, I'm so far satisfied with the quality of the product and customer service offered. The items arrived in good condition, pulled and packed neatly with all parts and manuals included. Assembly was no problem. The Service team was a great help, as they were prompt in responding to emails with answers to my questions about my order. I'd definitely consider shopping with VersaTables in the future.
Pam Leslie
GBOur Christmas Presents to US :-) We placed the order before Christmas and our expected delivery is on 1/23/2024. When checking on the status of our order, Customer Service (Ariel) responded quickly and provided an update. Upon notification our order was shipped, I contacted Customer Service again to see how I could track my order. Ariel responded again and advised how to track it. I also asked another question, and she replied she would check with her Engineers and email me with the answer. As promised, Ariel emailed with the answer to my inquiry. All in all, VersaTables customer service is remarkable! Thank you!
Paula
GBI purchased my desk late fall I purchased my desk late fall. The wait time was not acceptable, but the customer service was worse until I contacted an internal accounting person that streamlined communications. The delivery was still delayed but at least I received updates until I didn’t. Once I received my desk and it was assembled, the keyboard tray didn’t extend far enough. Requested another and waited. Once the replacement was received and assembled, I have the same problem. It’s really unacceptable. I haven’t notified Versa this time around, as I just learned the tray doesn’t work. (My handy man just assembled it over the weekend). I just want it to work correctly!!
Kyle
GBI’ve ordered from Versa before and had… I’ve ordered from Versa before and had a great experience but this time around Ariel has taken it to a new level. She has been quick to respond when I’ve wanted updates on shipping, then more recently she quickly resolved my issue with a missing part. I look forward to getting my desk put together for the new year. Thank you Ariel and the versa team!
Chris L
GBGreat Support! The team at VersaDesk was easy to work with from Sales through to Customer Service. I was sent an incorrect control box for my desk and after some troubleshooting, the correct box was sent out to me overnight. Loving my new desk!