I purchased my desk late fall I purchased my desk late fall. The wait time was not acceptable, but the customer service was worse until I contacted an internal accounting person that streamlined communications. The delivery was still delayed but at least I received updates until I didn’t. Once I received my desk and it was assembled, the keyboard tray didn’t extend far enough. Requested another and waited. Once the replacement was received and assembled, I have the same problem. It’s really unacceptable. I haven’t notified Versa this time around, as I just learned the tray doesn’t work. (My handy man just assembled it over the weekend). I just want it to work correctly!!

Customer Support Great customer support. Was having some issues with my desk. Contacted customer service and spoke with Anna. She was so patient, I was frustrated because I use my desk for work. Anna did troubleshooting with me, then asked Kevin to help review my situation to make sure they could get my situation fixed asap. Kevin came out made some adjustments to the equipment and now it’s work perfectly. So appreciate Anna and Kevin’s efforts to get me be back up and running.

I tried to place an order for 26 desks I tried to place an order for 26 desks. I asked via text, as recommended on the website, for assurance that I could attach more than one component to the desk. One response quickly. I asked another question, no responses. I was told to call if I had further questions. I calledseveral times but no answer. I then emailed three times. No answer. Very glad I did not place a school order for 26 desks here. I would have wasted over $30k on a cmpany that does not care.

If service is a good sign, I'm in for a treat.. Just waiting for my desk to arrive here very soon. Very excited to be able to add it to my office space and start the new year in style. Just wanted to say how much of a pleasure it's been dealing with Ariel and having a single point of contact. She has been staying on top of my order for me, providing updates even without me having to ask. Not something you get these days.

Lifetime warranty was honored I had 2 Versa Edison table tops that started warping after 10 years and the current design wouldn't fit so they replaced both tables. The entire process took 3 months but they stood behind their product. Kevin Aguilar was exceptional and went above and beyond to make us happy. Thank you.