Marie helped me in the chat Marie helped me in the chat. She was very fast providing exactly what I needed. I appreciated her great customer service.

I purchased my desk late fall I purchased my desk late fall. The wait time was not acceptable, but the customer service was worse until I contacted an internal accounting person that streamlined communications. The delivery was still delayed but at least I received updates until I didn’t. Once I received my desk and it was assembled, the keyboard tray didn’t extend far enough. Requested another and waited. Once the replacement was received and assembled, I have the same problem. It’s really unacceptable. I haven’t notified Versa this time around, as I just learned the tray doesn’t work. (My handy man just assembled it over the weekend). I just want it to work correctly!!

Lifetime warranty was honored I had 2 Versa Edison table tops that started warping after 10 years and the current design wouldn't fit so they replaced both tables. The entire process took 3 months but they stood behind their product. Kevin Aguilar was exceptional and went above and beyond to make us happy. Thank you.

Excellent Customer Service/Support I ordered a desk on 12/31 but hadn't received an update going on 2 weeks. When I reached out for an update, Ariel was quick to respond and let me know when I can expect it to ship. That was good enough for me, but when my order did ship she went out of her way to reach out to me and confirm the item shipped. I really appreciated that she took the initiative to follow up and not just forget about my request.

Ariel responded so quickly and seemed… Ariel responded so quickly and seemed very sympathetic about an issue I had with my desk! They got back to me even with little updates before a final resolution and that is so appreciated! Thank you :)