The response time by the customer representative is over 24hrs terrible policies … The response time by the customer representative is at times beyond 24 hrs, which makes it impossible to cancel the order without steep penalties as the policy is to cancel within 24 hrs of the order. The deliver date was given post 24 hrs that was longer than stated on their site and no live agent or phone number is available. It’s only via email. Finding it very frustrating and not customer friendly at all. The policy of returns are very costly. Would not recommend for the small savings here.

The cost for this item was lower than its competitors. The cost for this item was exceptionally lower at Interior Icons than what I found for genuine leather from competitors. The website was easy to maneuver and I love the option of finding unique items. I can't wait for my items to be delivered!

Correct billing address There is no way for me to contact you and your support chat bot is terrible. I am trying to correct the billing address on my order. How do I accomplish this?

Thoughts Ordering was fairly easy but I would have more photos of the product placed in rooms, and a way to see the item in room.

I find the website easy to navigate I find the website easy to navigate, and the ordering and check out went smoothly. One thing that was bothersome, is showing photos of items not on the site. The Saarinen white round table in particular. I believe all photos should represent current available products.