Great products and customer service I just made my second Interior Icons purchase. I can’t wait to receive my beautiful lamp. I have found every aspect of the buying process excellent, from the user friendly website to customer service response. In this case, I failed to change the shipping address before clicking the buy now button. I immediately contacted customer service and Jennifer quickly responded asking for my new address. As simple as could be. Their products are gorgeous, so I’ll be back for a third time and beyond.

The response time by the customer representative is over 24hrs terrible policies … The response time by the customer representative is at times beyond 24 hrs, which makes it impossible to cancel the order without steep penalties as the policy is to cancel within 24 hrs of the order. The deliver date was given post 24 hrs that was longer than stated on their site and no live agent or phone number is available. It’s only via email. Finding it very frustrating and not customer friendly at all. The policy of returns are very costly. Would not recommend for the small savings here.

Pretty easy to use website Pretty easy to use website. Price fantastic. Awaiting delivery and hope all goes well. I don’t want to go through a return process. It concerns me. Happy to right another revue after my counter height stools arrive

Not impressed at all Emma was patient with me and did offer an adjustment because I apparently did not sign up for concierge delivery. When they delivered the item they were literally 10 feet from were the table was going to go. They would not help me. I explained my husband was sick and could not help me carry a 72 lb table. They didn’t care. I unpacked the table. I dragged it by myself where it was going to go. I don’t even like the table it’s two low Smaller than I thought. So I sent an email asking if I could return the table and get something else. No one has returned my email. So basically I am stuck with an $800 table I don’t even like and paid $800 for

Beautiful items. No phone number Interior Icons really has a great selection of beautiful items at reasonable prices. I had accidentally entered the incorrect shipping address and they responded and corrected for me within a day via email. But, maybe I’m old fashioned. I like to speak to a human being immediately and there is no phone number to do so. That’s why my review is four and not five stars.