Thoughts Ordering was fairly easy but I would have more photos of the product placed in rooms, and a way to see the item in room.

The response time by the customer representative is over 24hrs terrible policies … The response time by the customer representative is at times beyond 24 hrs, which makes it impossible to cancel the order without steep penalties as the policy is to cancel within 24 hrs of the order. The deliver date was given post 24 hrs that was longer than stated on their site and no live agent or phone number is available. It’s only via email. Finding it very frustrating and not customer friendly at all. The policy of returns are very costly. Would not recommend for the small savings here.

Great products and customer service I just made my second Interior Icons purchase. I can’t wait to receive my beautiful lamp. I have found every aspect of the buying process excellent, from the user friendly website to customer service response. In this case, I failed to change the shipping address before clicking the buy now button. I immediately contacted customer service and Jennifer quickly responded asking for my new address. As simple as could be. Their products are gorgeous, so I’ll be back for a third time and beyond.

Correct billing address There is no way for me to contact you and your support chat bot is terrible. I am trying to correct the billing address on my order. How do I accomplish this?

Interior Icons has exceptional customer… Interior Icons has exceptional customer service. Exceptional customer service adds value to a place of business and is extremely important.