Tool kit nightmare I bought a tool kit from them. Cost 10.00 shipping on a 20.00 item, but that’s how shipping is I guess. I get a notification it ships, but I check yesterday a week later since I haven’t gotten anything. Still says label created, which means they haven’t shipped. I contacted support and they told me to wait and that delivery companies don’t scan packages when they leave their facility. How do you run a business without keeping track of your packages? Even the worst package company would have delivered by now. Edit: customer service contacted me on 5/14 They told me that my package was definitely picked up, but wasn’t “scanned”. Doesn’t take a week to update even if the package wasn’t scanned at the original pick up. They finally told me the truth that the item was out of stock and that they could send me a replacement when it was back in. What kind of goose chase is this?

All around junk... I bought the pulsar apx volt, two coils and a bubbler. On day 1 the bubbler broke, on day 3 one of the coils burned out. The unit has a HORRIBLE battery life which is another downfall. So after spending 148 bucks, at the end of the day I am left with a paperweight that probably can't function at that capacity either! DO NOT BUY!

Worst service ever Me and my friends (from the Netherlands) tried to buy some vapes on their site. Unfortunately I did not think about the fact that I used three different names: my moms name, because she wanted to pay for the order in advance, because I don't own a creditcard (it's not normal for Dutch people to own a credit card, but she happens to have one bacause the travels a lot), a friend that lives in NYC, because they don't ship to the Netherlands, and my own name of course. They marked my account as fraudulent even though I explained the situation and tried to look for a solution with them. I now understand that it comes off as weird to use 3 different names, but me and my friends just wanted to buy the vapes... The team doesn't work on finding a solution and that's what I cannot understand.

Great company Great company! I've purchase two vapes and both of the purchases were smooth and my vapes are awesome! The website has a clean professional look and payment was easy. Shipping was fast and packaged with care. My first vape is about two years old and still works awesome. If i have questions they email me quicker than i expect them too and give me alot of information when im wondering about making changes to my vapes with different attachments they offer. highly recommended

Great Company The customer service and warranty are second to none. My pulsar rok is pretty good. There are some minor issues with it. One thing is that the plastic/metal ring that goes around the concentrate bowl sticks onto the glass topper. This makes capping the bowl when you take a hit somewhat awkward, as you have to yank both the ring and glass topper out when you want to clear your chamber of vapor and then you have to awkwardly fit it all back in when you want to create more vapor in the chamber. This other thing is a nitpick, but there are lots of pieces to manage with my e rig. It is easy to lose them down the drain or break delicate parts when cleaning. With that said, like I said, they are great about helping replace such pieces.