The assembly isn't possible. The walnut-veneer desk is strong. However, the penultimate step in construction was screwing in the drawer runners. The pre-drilled holes were wrong. There was no way to attach the runners given those holes. I'm not a handy man so with fear I drilled other holes and THEY WORKED.

Wow... I have spent 30k with them and coulnd't have hated it more. Wow. We spent over $30k on office furniture with Poppin. They were missing multiple pieces, and 2 times in a row, they completely messed up our delivery where we actually had to carry our furniture 11 FLOORS... They apologized and didn't even get back to us... If I could give it -1 star, I definitely would... If you are thinking about working with them... Save yourself some money and time, and don't.

Awesome customer service! I outfitted my home office with quite a few Poppin products... a couple filing cabinets, desk accessories, etc. Not only are the products first-rate, but twice I've needed to contact customer service... I locked my file cabinet keys in the cabinet by mistake. Both times the service reps were super great... friendly, listened to my problem, and took responsibility for helping me fix it. They clearly do a lot of training and empower their reps. (I say this as someone who does trainings tangentially related to customer service such as this.) They have earned a loyal customer in me!

This so called buissness is a pure… This so called buissness is a pure scam! Ordered 1 pair of earrings Jan 31 2019 confirmation was sent here it is March 6 2019 no earring No response to multiple emails. Im so glad I only ordered a small product. I can only image what folks are going thru with multiple or big orders.Do not I mean Donot order from this site absolutey.

Terrible customer service Terrible customer service. They held up a delivery after I ordered chairs over an email that made no sense. Nobody bothered to call me to explain you must respond to the email before they will ship out the chairs. It’s called customer service in which they lack. And to boot, Gabby, the sales rep does nothing to correct other than ask me if I just want to cancel the order. SMH.