Wow... I have spent 30k with them and coulnd't have hated it more. Wow. We spent over $30k on office furniture with Poppin. They were missing multiple pieces, and 2 times in a row, they completely messed up our delivery where we actually had to carry our furniture 11 FLOORS... They apologized and didn't even get back to us... If I could give it -1 star, I definitely would... If you are thinking about working with them... Save yourself some money and time, and don't.

Ordered earrings-NOTHING RECEIVED! Ordered earrings-NOTHING RECEIVED! DO NOT PURCHASE FROM THEM!! I never received the 4 pairs of earrings-- no email responses and no way to call. DO NOT PURCHASE FROM THEM!! Have been trying to get a response or earrings since January 2019@

Awesome customer service! I outfitted my home office with quite a few Poppin products... a couple filing cabinets, desk accessories, etc. Not only are the products first-rate, but twice I've needed to contact customer service... I locked my file cabinet keys in the cabinet by mistake. Both times the service reps were super great... friendly, listened to my problem, and took responsibility for helping me fix it. They clearly do a lot of training and empower their reps. (I say this as someone who does trainings tangentially related to customer service such as this.) They have earned a loyal customer in me!

sloppy unrealible company Poppin had just deleted my comment on their Facebook page. Which said that i had to chase them to place my order, which did not arrived when they told me and had to chase them to track my order. Did not care for $1,500.00 order that I placed and another I would have placed. I could not get hold of them. When Alyssa Tuorto (the girl I placed the order with) called me back, she said “oh that is very frustrating, sorry about that, good buy.” Not only her patronizing behavior was the worse technique she could have used. But she had no idea of the repercussions of it. In life you never know who you are dealing with.

Company does not offer replacement… Company does not offer replacement parts and does not care about customer satisfaction. I inquired about repairing a broken door and they quickly told me they don’t offer replacements and support quickly ended our conversation. As a growing company looking for scalable solutions to work with our evolving needs, I’m surprised they wouldn’t try to work with us. I will take my business elsewhere.