Awesome customer service! I outfitted my home office with quite a few Poppin products... a couple filing cabinets, desk accessories, etc. Not only are the products first-rate, but twice I've needed to contact customer service... I locked my file cabinet keys in the cabinet by mistake. Both times the service reps were super great... friendly, listened to my problem, and took responsibility for helping me fix it. They clearly do a lot of training and empower their reps. (I say this as someone who does trainings tangentially related to customer service such as this.) They have earned a loyal customer in me!

Terrible customer service Terrible customer service. They held up a delivery after I ordered chairs over an email that made no sense. Nobody bothered to call me to explain you must respond to the email before they will ship out the chairs. It’s called customer service in which they lack. And to boot, Gabby, the sales rep does nothing to correct other than ask me if I just want to cancel the order. SMH.

Wow... I have spent 30k with them and coulnd't have hated it more. Wow. We spent over $30k on office furniture with Poppin. They were missing multiple pieces, and 2 times in a row, they completely messed up our delivery where we actually had to carry our furniture 11 FLOORS... They apologized and didn't even get back to us... If I could give it -1 star, I definitely would... If you are thinking about working with them... Save yourself some money and time, and don't.

If I could give them a negative star I… If I could give them a negative star I would. SCAM! SCAM! SCAM! BEWARE! DO NOT ORDER FROM THEM! THEY WILL TAKE YOUR $ AND YOU WILL NEVER HEAR FROM THEM AGAIN.

Ordered earrings-NOTHING RECEIVED! Ordered earrings-NOTHING RECEIVED! DO NOT PURCHASE FROM THEM!! I never received the 4 pairs of earrings-- no email responses and no way to call. DO NOT PURCHASE FROM THEM!! Have been trying to get a response or earrings since January 2019@