Miglena
GBI am giving 1 star because there is no… I am giving 1 star because there is no option for less. Do not order with them. Don't waste your time. I order a sofa who supports to be delivered in 8 weeks. I contacted them on week 7 to check delivery day and they just told me that there is a problem with this frame and they won't be able to delivered in time and can't give me delivery day.....Why they didn't informed me earlier on the first place and how they expected me to wait forever. Very bad customer service. They can ignore you for days before answering on WhatsApp and not answering phone.
Lisa Huang
GBAVOID IF YOU DONT WANT TO WAIT FOREVER… AVOID IF YOU DONT WANT TO WAIT FOREVER TO RECEIVE YOUR FURNITURES! Purchased an in-stock bed frame in December 2020 and I still haven’t receive it as of 2/3/21. Emailed customer services for over 10 times and none of them were helpful.The worst part is their contact number on the website 510-200-9387 is not even a working number!!
Emmanuel
IEstaff in shop was not skilled. staff in shop was not skilled. My order was not processed correctly and i had to contact the delivery center myself to find out that the order had been 'missed', so i had an extra delay before receiving the goods.
HL
GBBetter quality than the hole in the… Better quality than the hole in the wall furniture shops but also pricier. I contacted them because of missing rubber pegs for some chairs but they never got back to me so after sale service is quite poor.
Daivydas Ajauskas
GBAbsolutely horrible service bunch of thieves !!! AVOID!!!! Absolutely horrible service. Order a sofa with upgraded material. Paid thru PayPal and then 80GBP in cash on delivery. After receiving my sofa after 3 months it was had damaged pillows, now they replaced these 2 times every time wrong colour or material or even size. That took them another 3 months. After failing to fulfil the order they took it back and promised a full refund. For the refund I had to fight thru PayPal to get the money back but the 80GBP I paid in cash they just kept it and don't want to hear nothing about it. So I got left with no sofa and 80GBP out of pocket. Beware AVOID bunch of thieves!!!!