As an update to my review earlier this… As an update to my review earlier this week regarding the rancid odor of my White Pearl Moisturizing Cream. My review received a response the next day with a phone number which I called. Debbie was understanding and helpful and said she would look into the situation and get back to me, which she did the following day. The end result is the company will be sending me a new jar of the product, so I am quite pleased.

I’ve been reading the reviews I’ve been reading the reviews. I find it to quite interesting that we all pretty much had the same experience. Do they actually train their salespeople to be so very aggressive? I kept telling the two people that were after me to buy, that I couldn’t afford their products. But I intensely pressured to spend $500! Customer service - negative a million stars. Products - a million stars. lol Even though I still feel irritated with the experience. I absolutely LOVE their products! But now I buy them on Amazon. WAY less expensive & no abrasive salespeople!

BEST Customer Service Ever! KUDOS to Lea Robsy, Customer Care Manager - Very put out because the Turquoise Pearl Face Lift Mask cylinder ran out of product after only 3-4 months of purchasing it and it was supposed to last one year. I emailed my complaint to Forever Flawless and within a day I received a note asking for my address so they could send a replacement to me - I was shocked! I've never been treated so kindly by a company; it was truly a great experience. Would order anything from them - they stand behind their product.

Absolutely outstanding product - excellent customer service ! I purchased the Pink pearl collection. After the first week of using the serum, the pump broke making it really difficult to get product out of the plastic tube. When I contacted Customer Service, I was pleasantly surprised at the customer Service from Lea. She happily replaced the product even though I bought it through one of their resellers. The product itself is FABULOUS. After 3 weeks of using the serum, cream and scrub, the differences are noticeable - and it sure helps when your own husband calls attention to that ! A+++

Blue Pearl Eye Cream - Definitely not what its supposed to be + 2 x taxes?! blue pearl eye cream was a winner when i first got this in SF at a retailer... however, this time (my 2nd purchase thru the website) seems to be a let down. Firstly, the product doesn't seem to be effective/as good as what i got the first time. Secondly, my online order (shipped to canada) was charged taxes twice! i was charged tax on my order thru the oceane website (us duties) and when i picked up my shipment, i was charged by DHL for canadian tax, which i found absolutely ridiculous when i've paid for duties already. Wouldn't anyone shopping online think that if a company is selling overseas, they would figure out what taxes the shopper needs to pay for based on their address etc?! This isn't ebay/amazon... and even those websites know better. After this purchase and the amount i paid (product, which was not cheap, and 2 x taxes, i would not place another order again. Disappointed with shipping procedures/online shipping handling and with the eye cream... usually i never post reviews but this experience needed to be shared.