Blue Pearl Eye Cream - Definitely not what its supposed to be + 2 x taxes?! blue pearl eye cream was a winner when i first got this in SF at a retailer... however, this time (my 2nd purchase thru the website) seems to be a let down. Firstly, the product doesn't seem to be effective/as good as what i got the first time. Secondly, my online order (shipped to canada) was charged taxes twice! i was charged tax on my order thru the oceane website (us duties) and when i picked up my shipment, i was charged by DHL for canadian tax, which i found absolutely ridiculous when i've paid for duties already. Wouldn't anyone shopping online think that if a company is selling overseas, they would figure out what taxes the shopper needs to pay for based on their address etc?! This isn't ebay/amazon... and even those websites know better. After this purchase and the amount i paid (product, which was not cheap, and 2 x taxes, i would not place another order again. Disappointed with shipping procedures/online shipping handling and with the eye cream... usually i never post reviews but this experience needed to be shared.

Awesome customer service KUDOS to Farrenn Holt, Customer Service Specialist - I was disappointed that the Turquoise Pearl Face Lift Mask cylinder ran out of product after only 6 months of purchasing it and it was supposed to last one year. I emailed my complaint to Forever Flawless and within a day I received a note asking for my address so they could send a replacement to me - I was shocked! I've never been treated so kindly by a company; it was truly a great experience. Would order anything from them - they stand behind their product. Patricia

No So Great. Not that crazy about your over-priced products. I also did not appreciate the pressure and the over-the-top performance by the two gentlemen selling them. I saw a review where you stated that all the shops are franchises, and you have no control over how the salespeople behave. If I were you, I would have control, since they represent your brand, your reputation, and your products. You could have a code of conduct and procedure. Even if I liked the products, I would tell my friends to steer clear of the shop in the Natick, MA mall.

I’ve been reading the reviews I’ve been reading the reviews. I find it to quite interesting that we all pretty much had the same experience. Do they actually train their salespeople to be so very aggressive? I kept telling the two people that were after me to buy, that I couldn’t afford their products. But I intensely pressured to spend $500! Customer service - negative a million stars. Products - a million stars. lol Even though I still feel irritated with the experience. I absolutely LOVE their products! But now I buy them on Amazon. WAY less expensive & no abrasive salespeople!

Oceane product turquoise pearl facelift very disappointing 2nd time around The first time I bought turquoise pearl instant facelift I thought it was amazing. It worked so well under my eyes! Unfortunately I have purchased this for a second time and firstly the applicator wasn’t working properly so I couldn’t get any of the treatment out! I swapped it with my original applicatior but the fluid is either old stock? I can’t find an expiry date anywhere on the box?? or is faulted as it separates and then a lump of grainy mixture comes out!! It simply doesn’t work under my eyes as the first on clearly did! So disappointed after paying a lot of money for this.. I would like oceane to respond to my complaint.