Fantastic Product and Customer Service! I was traveling to Los Angeles to visit my brother and happened upon the Rodeo Drive skin care location which carried Oceane products. I bought the Oceane Turquoise Pearl Instant Facelift Mask which when I first attempted to use, the liner with the solution separated from the application syringe. The product was applied to my face in the store and I could immediately see the results and feel tingling and tightening of my skin! I contacted their customer service number and Ms. Farrenn Holt was kind enough to send me a new syringe and threw in some Sericin+ Hand & Body Cream as a bonus. Thank you so much, Farrenn, for all of your help and assistance with my product! Very professional service! Regards, Susan Naghdi

As an update to my review earlier this… As an update to my review earlier this week regarding the rancid odor of my White Pearl Moisturizing Cream. My review received a response the next day with a phone number which I called. Debbie was understanding and helpful and said she would look into the situation and get back to me, which she did the following day. The end result is the company will be sending me a new jar of the product, so I am quite pleased.

Love! Discovered Oceane while on vacation in Las Vegas. Was totally against trying it out. My skin is so sensitive and I'm so afraid to try something new and have a bad reaction. The person at the salon was extremely persistent that I finally agreed. I was pleasantly surprised when he applied both the facial peeling gel and the lifting and stretching mask. I came back the next day and purchased both along with the cleanser. Skin feels wonderful when I use Oceane! Thank you!

The eye cream sent me to the hospital. I just got out of the hospital because a sales lady applied the under eye cream to my left eye late yesterday. Two hours after she applied the cream my son noticed my pupil would not dilate in that eye only. The next morning that side of face was swollen and my eye would still not dilate. I went to the hospital and they admitted me immediately for a MRI. The doctor was able to determine that it was in fact a chemical reaction from the cream after ruling out all other possibles. I have now been on steroids for six hours and the swelling has gone away but my eyes still won’t dilate. I have not yet received the bill from the hospital but even with insurance I'm sure it’s going to be very costly. At least the doctor is pretty confident my eye should return to normal within the next 24 hours.

No So Great. Not that crazy about your over-priced products. I also did not appreciate the pressure and the over-the-top performance by the two gentlemen selling them. I saw a review where you stated that all the shops are franchises, and you have no control over how the salespeople behave. If I were you, I would have control, since they represent your brand, your reputation, and your products. You could have a code of conduct and procedure. Even if I liked the products, I would tell my friends to steer clear of the shop in the Natick, MA mall.