Fantastic Product and Customer Service! I was traveling to Los Angeles to visit my brother and happened upon the Rodeo Drive skin care location which carried Oceane products. I bought the Oceane Turquoise Pearl Instant Facelift Mask which when I first attempted to use, the liner with the solution separated from the application syringe. The product was applied to my face in the store and I could immediately see the results and feel tingling and tightening of my skin! I contacted their customer service number and Ms. Farrenn Holt was kind enough to send me a new syringe and threw in some Sericin+ Hand & Body Cream as a bonus. Thank you so much, Farrenn, for all of your help and assistance with my product! Very professional service! Regards, Susan Naghdi

Worst Customer Service I've been speaking with Oceana since December 2017 trying to return a product that made my skin breakout badly. Be very careful how you buy their products because they will tell you go to get your money back but when you actually try to they won't allow you to. It's the worst customer service to work with when you have an issue so make sure the stuff really works for your skin before you spend your money because you won't get it back..

I bought one of the product from TD… I bought one of the product from TD mall Calgary Canada, and I did not appreciate the pressure and the over-the-top performance by the salesmen selling them. I saw a review where you stated that all the shops are franchises, and you have no control over how the salespeople behave. If I were you, I would have control, since they represent your brand, your reputation, and your products. It’s okay to show the products to customers, but please don’t make them to buy! I only bought this so that I can leave the shop. Not impressed!

As an update to my review earlier this… As an update to my review earlier this week regarding the rancid odor of my White Pearl Moisturizing Cream. My review received a response the next day with a phone number which I called. Debbie was understanding and helpful and said she would look into the situation and get back to me, which she did the following day. The end result is the company will be sending me a new jar of the product, so I am quite pleased.

I’ve been reading the reviews I’ve been reading the reviews. I find it to quite interesting that we all pretty much had the same experience. Do they actually train their salespeople to be so very aggressive? I kept telling the two people that were after me to buy, that I couldn’t afford their products. But I intensely pressured to spend $500! Customer service - negative a million stars. Products - a million stars. lol Even though I still feel irritated with the experience. I absolutely LOVE their products! But now I buy them on Amazon. WAY less expensive & no abrasive salespeople!