Ocean is not a reputable company-stay away! In November 2017 a Oceane Beauty dealer at the Westfarms Mall In West Hartford CT sold my 19 year old daughter $2000 of product she did not need-the price was never disclosed until she ran the card and then my daughter did not know what to do. She went to return the merchandise the next day and they literally ran from her. Customer service at the corporate level has been giving me the runaround for 6 weeks and will not even provide a working phone number for the dealer and never return calls or emails after promising to do so. This company is a multi-level marketing scam-stay away!!!

Worst Customer Service I've been speaking with Oceana since December 2017 trying to return a product that made my skin breakout badly. Be very careful how you buy their products because they will tell you go to get your money back but when you actually try to they won't allow you to. It's the worst customer service to work with when you have an issue so make sure the stuff really works for your skin before you spend your money because you won't get it back..

The eye cream sent me to the hospital. I just got out of the hospital because a sales lady applied the under eye cream to my left eye late yesterday. Two hours after she applied the cream my son noticed my pupil would not dilate in that eye only. The next morning that side of face was swollen and my eye would still not dilate. I went to the hospital and they admitted me immediately for a MRI. The doctor was able to determine that it was in fact a chemical reaction from the cream after ruling out all other possibles. I have now been on steroids for six hours and the swelling has gone away but my eyes still won’t dilate. I have not yet received the bill from the hospital but even with insurance I'm sure it’s going to be very costly. At least the doctor is pretty confident my eye should return to normal within the next 24 hours.

Absolutely outstanding product - excellent customer service ! I purchased the Pink pearl collection. After the first week of using the serum, the pump broke making it really difficult to get product out of the plastic tube. When I contacted Customer Service, I was pleasantly surprised at the customer Service from Lea. She happily replaced the product even though I bought it through one of their resellers. The product itself is FABULOUS. After 3 weeks of using the serum, cream and scrub, the differences are noticeable - and it sure helps when your own husband calls attention to that ! A+++

Fantastic Product and Customer Service! I was traveling to Los Angeles to visit my brother and happened upon the Rodeo Drive skin care location which carried Oceane products. I bought the Oceane Turquoise Pearl Instant Facelift Mask which when I first attempted to use, the liner with the solution separated from the application syringe. The product was applied to my face in the store and I could immediately see the results and feel tingling and tightening of my skin! I contacted their customer service number and Ms. Farrenn Holt was kind enough to send me a new syringe and threw in some Sericin+ Hand & Body Cream as a bonus. Thank you so much, Farrenn, for all of your help and assistance with my product! Very professional service! Regards, Susan Naghdi