No So Great. Not that crazy about your over-priced products. I also did not appreciate the pressure and the over-the-top performance by the two gentlemen selling them. I saw a review where you stated that all the shops are franchises, and you have no control over how the salespeople behave. If I were you, I would have control, since they represent your brand, your reputation, and your products. You could have a code of conduct and procedure. Even if I liked the products, I would tell my friends to steer clear of the shop in the Natick, MA mall.

Ocean is not a reputable company-stay away! In November 2017 a Oceane Beauty dealer at the Westfarms Mall In West Hartford CT sold my 19 year old daughter $2000 of product she did not need-the price was never disclosed until she ran the card and then my daughter did not know what to do. She went to return the merchandise the next day and they literally ran from her. Customer service at the corporate level has been giving me the runaround for 6 weeks and will not even provide a working phone number for the dealer and never return calls or emails after promising to do so. This company is a multi-level marketing scam-stay away!!!

Blue Pearl Eye Cream - Definitely not what its supposed to be + 2 x taxes?! blue pearl eye cream was a winner when i first got this in SF at a retailer... however, this time (my 2nd purchase thru the website) seems to be a let down. Firstly, the product doesn't seem to be effective/as good as what i got the first time. Secondly, my online order (shipped to canada) was charged taxes twice! i was charged tax on my order thru the oceane website (us duties) and when i picked up my shipment, i was charged by DHL for canadian tax, which i found absolutely ridiculous when i've paid for duties already. Wouldn't anyone shopping online think that if a company is selling overseas, they would figure out what taxes the shopper needs to pay for based on their address etc?! This isn't ebay/amazon... and even those websites know better. After this purchase and the amount i paid (product, which was not cheap, and 2 x taxes, i would not place another order again. Disappointed with shipping procedures/online shipping handling and with the eye cream... usually i never post reviews but this experience needed to be shared.

Absolutely outstanding product - excellent customer service ! I purchased the Pink pearl collection. After the first week of using the serum, the pump broke making it really difficult to get product out of the plastic tube. When I contacted Customer Service, I was pleasantly surprised at the customer Service from Lea. She happily replaced the product even though I bought it through one of their resellers. The product itself is FABULOUS. After 3 weeks of using the serum, cream and scrub, the differences are noticeable - and it sure helps when your own husband calls attention to that ! A+++

As an update to my review earlier this… As an update to my review earlier this week regarding the rancid odor of my White Pearl Moisturizing Cream. My review received a response the next day with a phone number which I called. Debbie was understanding and helpful and said she would look into the situation and get back to me, which she did the following day. The end result is the company will be sending me a new jar of the product, so I am quite pleased.