I am brand new to direct mail marketing… I am brand new to direct mail marketing (and marketing in general) and thanks.io was recommended by a friend who works in ed. tech. I signed up for the monthly "Pro Access" business plan, which comes with one-on-one implementation assistance and a complimentary postcard design. I went into my implementation call assuming it would basically be a live tour of the product (which I had already done using their video tour). OH MY GOSH. I spoke with Justin for over 40 minutes, explaining my business, why I was launching it, and how little I knew about marketing or direct mail. Justin has been AWESOME at helping me think through a marketing strategy, looking at my existing websites and making smart suggestions, then advising me on a starter direct mail campaign. Arp (Design & Support) was really quick to answer my design questions. This is WAY MORE than I expected from a direct mail provider! At this point, I feel like I am working with a colleague, not a 3rd party service provider. The Thanks.io platform itself is extremely easy to use and I am excited to launch my first direct mail campaign! Thank you Justin, Arp, and the entire Thanks.io team!

Customer service has been stellar Customer service has been stellar. At first glance the product can seem like a lot, but when you take it step by step you realize the depth of the features and functionality!

No one has contacted me and offered… No one has contacted me and offered assistance after purchasing the business plan. Im stuck watching videos.

Quick and easy! Chloe was great. She communicated with me throughout the concierge process and was so quick at getting my campaign designed. I was able to implement it simply and appreciate seeing the progress of the stages. Definitely will use this service again!

Super easy to use and tons of features Super easy to use and the support team is extremely helpful. Thanks.io has so many awesome features that the others don't including Zapier integration. I love the instant email you get when QR codes are scanned.