DON'T get what you PAID for! Thank you for your email. I am not in the least satisfied with your response. It is very obvious what my receipt says (I don't need a reminder), that does not mean that it accurately reflects the transaction. Your advertisement specifically stated that I would receive three (3) gels and it had the picture of 3 gels next to it. I also included a screenshot where it shows on my invoice "3 gels", though on the same invoice it does reflect "1" in the quantity column for the gel. The following occurred: 1. Your advertisement link specifically stated "3 gels" and showed the picture of 3 gels next to it 2. The invoice I received stated "3 gels" in the product description category but also reflected "1" in the quantity column on the SAME invoice 3. On the receipt I received after I was charged it showed a "1" in the quantity column This equates to DECEPTIVE advertising. I will definitely make a formal complaint and a bad review for your company. In your email response, your representative didn't even apologize for my experience or for what may have been misleading information, your representative immediately went on the defensive. Terrible customer service! In closing, how can your company be charging $30.00 for a product that is all over the internet for an average of $9 (Nine Dollars)? Signed, Very dissatisfied customer

No returns, basically! When I requested a return, I was advised as per their return policy, “ They recommend using 5 times per week. Taking a photo each week and then after 10 weeks send them the status photos (with dates) of the area so they can gauge whether or not there has been progress. If they don’t agree with my position they can then deny the return. I do not have such a smartphone that takes photos with dates (too complicated even for me to figure out)! No more replies from Ultra-Cavitat! Please, do yourself a favor- DO NOT PURCHASE ANYTHING FROM THESE SCAMMERS!!! I'll file a complaint with BBB; then I'll go "higher"!

Beware of this company I purchased this product under the impression that there is a risk free guarantee. There really is not, you have to read the fine print. I purchased the special gel, it did not work on my skin, as the device needs to glide over the skin, and their gel absorbs too quickly to allow that to happen. When I asked for a refund, they refused, based on the fine print in their return policy.