RUDE AND AWFUL OWNER AND POOR SERVICE Today I spoke to a woman who stated she was the owner. She was extremely rude, disrespectful, unprofessional, defensive, showed a lack of empathy and didn’t provide any resolution to the issue. Instead of providing a solution she talked about how I should have chosen a different shipping method. Regardless of the shipping method, which is the same as option I have chosen with many other orders from them, she should have focused on providing a solution! I was NEVER contacted by the company. All of the communication was from my initiations through communicating with someone through text message [(772) 888-1564)] and calling. I placed my order on November 8. I couldn’t get through the phone line initially so finally made contact through text on November 16th, 2022. She stated that my order was shipped out on Nov 12th and it was sent back to sender. Again, NO ONE CALLED ME. She stated that UPS lost the order. As a customer, it’s not my issue And a resolution should have been provided. She was very insensitive and She over talked me then got upset when I told her how rude and unprofessional she was. She had major attitude and responded to me saying “whatever” and hung up the phone after I told her to cancel my order and to refund me. I WANT MY MONEY BACK. That is unacceptable. I will be escalating this matter. PLEASE SEE TEXT DIALOG👇🏾 Me- Hello. I need to know where my order is. Order # 1335990 Nubian Essentia Wed, Nov 16 at 5:00 PM Them- Thank you for your message. According to the tracking information, it is being returned for an insufficient address. It was scanned in Ft Lauderdale yesterday morning so we should be getting it back soon. The address on the shipping label had all of the details you provided to us: (my shipping info) It's the same address Me- It's the same address l've been using all along. It never changes, so I'm not sure why that was insufficient because it's preprogram and already populated in the system. I've been ordering from you guys for a long time. That address is correct. It has always been that way. Every packages have been delivered with that same address. Wed, Nov 16 at 6:13 PM Them- This is unfortunately a classic USPS mess up. We have seen countless packages come back that we have shipped to the same address before or the address is completely correct. It is shameful how they conduct business to be honest. Your previous orders shipped with UPS and they are usually better at getting the job done. When it comes back here, we will just turn it back around with the same shipping label since there is nothing wrong with the address. Me- Wow! So when are you getting the returned package? Them- We should have it before the end of the week but it is tough to guess. Send a reply back to this text so that I know to check the tracking in the morning. Wow, how is it possible just to send the new order out tomorrow and keep the one that comes when it returns Friday 10:45 AM Me- Hello, where is my order? This is extremely poor customer service. Friday 2:36 PM Them- It has not come back yet. USPS' failures and delays are unfortunately beyond our control. I have put in a missing mail search with USPS as it should have been back here by now. Friday 7:05 PM Me- This is a HUGE inconvenience. Just cancel my order and refund me. I'll get from another vendor. A remedy to resolve this should have been provided. This was the last I communicated, or heard anything from them.

Buyer Buyer beware!! Don't ignore negative reviews, once you realize the oils has cutting agent and scent actually does not last you'll regret buying.Oils not Authentic not strong (Dont even call to complain to owner who's a woman. She will scream over phone Your NOT GETTING YOUR MONEY BACK.Its actually scary.

Incredible customer service! Incredible customer service!! I had some issues with my local postal carrier and their team sent the package back three times for free when it got returned, and were super helpful and responsive via text! Great quality products, awesome pricing, overall great company and will be ordering again!!

Oils aren’t really good… Purchased a scent I’ve been wearing for over 15 years. There was a slight hint of the cologne but not as strong as others oils I’ve tried with the same fragrance. Smell doesn’t last long. Don’t use right out of the shower, stings a little with your pores open which is something I haven’t experienced with oils from other companies. Probably will not order from them again. Downsides to ordering online instead of in person where you can actually smell the oil prior to purchasing…

Bad quality I ordered a handful several months ago and the quality of the perfume oils seemed great. My second purchase, however, was a disaster. Most (if not all) smelled kind of like pure baby oil. It was really odd and their website does not seem to offer a way to advise them that the quality of the product is way off and needs to be checked. I would not recommend making any large purchases from this company; it simply is too risky, as the quality of their product either varies or has greatly declined altogether.