Patiently awaiting I’m not sure yet. Received an email that my product hasn’t shipped yet but they’re working on filling the order. I appreciate the communication just letting me know they hadn’t forgotten me. It would be nice to receive an email confirmation of orders placed through Apple Pay.

I was robbed for my money!! I placed multiple orders back in August of 2020 and tried being patient due to COVID-19 but I have never received my orders. I’ve tried contacting them via email multiple times and Facebook with no response from them. I just want my refund at this point! I have never been so disappointed by a company and I feel like I’ve been scammed!!!! Run for your life! Don’t ever purchase from Mocha Whip!

Please DO NOT BUY from this company Please do not buy from this company. It is not legit. They are scammers and thieves. They’ve stolen from hundreds of people for YEARS now by accepting orders but not fulfilling them. They had to delete their original Facebook page because of the backlash they were getting. They delete negative comments and posts on both Facebook and Instagram. I only received a refund after months and months of no response because I threatened legal action. They gave me a coupon code to use as well to retain me as a customer. After my anger calmed down, I decided to give them a second chance with the coupon code (many months later). They never fulfilled that order either.

Product Never Came Ordered in June, got tracking in August, never received product and they haven’t responded to any outreach. At this point they’re basically a scam. ETA 1/20/21: after this review I sent one last email and FINALLY received a refund. It appears the company has gone out of business, even though none of their social media reflects that. So if you’re still waiting, reach out one last time for that refund!

COVID MADE YOUR CARELESS! I am so 😡 mad that I supported this business!!! I am truly patient and understanding when it comes to dealing with delays from COVID however, what I cannot be understanding to is neglecting your customers. When you do so THEY LEAVE YOU! taking their page private and not responding to consumers is horrible and inconsiderate. During a time where retail is just about dying, you have people who genuinely want to support you and you can’t even have the decency to respond to us. SHAME ON YOU!!!!!