Product Never Came Ordered in June, got tracking in August, never received product and they haven’t responded to any outreach. At this point they’re basically a scam. ETA 1/20/21: after this review I sent one last email and FINALLY received a refund. It appears the company has gone out of business, even though none of their social media reflects that. So if you’re still waiting, reach out one last time for that refund!

Will the real Karen please stand up!!!!? I was contacted by Karen, from Mocha Whip, on today. She saw a review I posted and wanted to reach out to me. I'm still smiling from the phone call! It is always refreshing to be on the receiving end of some good, old fashion customer service! Karen truly exceeded all expectations! As I stated before in my initial review, this product is really good! I ordered two of the whipped butters and I'm currently using the vanilla chai. I absolutely LOVE it and was never shy about sharing that! It, seriously, lasts all day, keeps my skin hydrated and soft, and has a long lasting aroma! My initial review included my dissatisfaction with the customer service that I initially recieved; however, Karen provided more insight and explained that due to COVID there were some changes to staffing and unexpected issues, including a decrease in staff. I really appreciate her transparency! Karen is a gem! Keep her on the team! I'll continue to support Mocha Whip! 🖤

Goodbye money I placed an order 3 months ago. Periodic updates were given saying COVID was impacting supply deliveries, that is understandable. But seeing other reviews it appears a similar story is happening. I received an email saying my order shipped 8/3 but after two weeks, nothing. No order, no tracking updates, nada. I reached out to the company to receive an email back on 8/18 from Jan saying she will update me by EOD...no such update was provided. I’ve followed up twice and not a peep. Instagram is private and now the website is completely gone. I don’t know what good it does now but if the company resurfaces, buyer beware!

Fabulous! Rich but not heavy! Fabulous product. Rich and luxurious in texture and feel during application...light and non-greasy feel once applied! Truly magical!! I've never come across a product like this before. It is my go-to for gifting. If you're waiting to buy - just do it! No regrets :) So many reasons to love Mocha Whip. I'll be a customer for LIFE!

I was robbed for my money!! I placed multiple orders back in August of 2020 and tried being patient due to COVID-19 but I have never received my orders. I’ve tried contacting them via email multiple times and Facebook with no response from them. I just want my refund at this point! I have never been so disappointed by a company and I feel like I’ve been scammed!!!! Run for your life! Don’t ever purchase from Mocha Whip!