Never received Placed my order (S-3356) early June. Received a couple of updates about delays due to Covid which is understanding. On August 3rd, I received a tracking order and notice that my order shipped. However, it is now end of September and no change in tracking order and no word from company. I’ve sent multiple emails for an update or a refund. No response. I was really looking forward to trying their products. I do see on their website they have not been taking any more orders to catch up on current orders despite what other reviews have stated.

Wish I could give zero stars Wish I could give zero stars. It has been one complete year and never received any product. I never even received any updates after they confirmed my order. They have yet to be transparent about what is happening with the company, which is very unprofessional. If you’re still thinking about placing an order after everyone’s reviews, please don’t.

Will the real Karen please stand up!!!!? I was contacted by Karen, from Mocha Whip, on today. She saw a review I posted and wanted to reach out to me. I'm still smiling from the phone call! It is always refreshing to be on the receiving end of some good, old fashion customer service! Karen truly exceeded all expectations! As I stated before in my initial review, this product is really good! I ordered two of the whipped butters and I'm currently using the vanilla chai. I absolutely LOVE it and was never shy about sharing that! It, seriously, lasts all day, keeps my skin hydrated and soft, and has a long lasting aroma! My initial review included my dissatisfaction with the customer service that I initially recieved; however, Karen provided more insight and explained that due to COVID there were some changes to staffing and unexpected issues, including a decrease in staff. I really appreciate her transparency! Karen is a gem! Keep her on the team! I'll continue to support Mocha Whip! 🖤

Product Never Came Ordered in June, got tracking in August, never received product and they haven’t responded to any outreach. At this point they’re basically a scam. ETA 1/20/21: after this review I sent one last email and FINALLY received a refund. It appears the company has gone out of business, even though none of their social media reflects that. So if you’re still waiting, reach out one last time for that refund!

Finally got my order... After weeks without an update, they finally reached out via phone and email, after my initial review. I appreciate their honesty about their staff shortage and shipping delays due to covid. If they maintain their transparency and update their customers within a timely manner, I'm sure more customers would understand. I received my order on July 13th and placed my order June 11th. I loved the Shea butter and swirlies I ordered and they were well packaged. The African soap scrub becomes a bit seperated so it is more soap than scrub.