JTF...excellent sales support...turnaround on support slow. Positive: Product pricing is very competitive with timely shipping. Excellent sales support(Zach Connelly)...also provides quick resolution to open issues. Negative:Slow turnaround on repair issues.

Was friendly and helpful After a day with some questions about warranty and Service contracts, i found a good represantative from the sales department. He was very helpful an sent a technician to my Office. There was only a few minutes to find a solution and after another few days the new part was assembled. So the copy machine still works like new.

Gave me an unbeatable price Gave me an unbeatable price. The customer service I received was equally impressive. I learned the printer I ordered online no longer was in stock, but the employee I communicated with apologized and was diligent about getting another one shipped to me as soon as possible. He also pointed out there was a similar, less-expensive model (without wi-fi) available to be shipped sooner, and it might be adequate for what I need. He was right and saved me a lot of money! Our small office was back up and running quickly.

Item was NOT in stock I ordered a printer showing "IN STOCK". Order canceled the next day because it was not, and the item information removed from the website. Seems like they don't update their stock status data regularly; waste of my item registering online just to buy the printer. Bought elsewhere and shipped the same day.

Smart, kind guys right here in the US Excellent product information provided to help us determine which machine to purchase, knowledgeable sales staff who want to help us find the best product for our needs, didn't want to sell us something we didn't need. Tech support was prompt, enjoyable to talk to and efficiently helped us set up our scanning. This company is made up of good guys right here in the US.