Zero customer Service Pre-Covid they were a good site, "Doug' from Customer Care would answer emails relatively fast, now they're really bad, they NEVER reply to emails, they absolutely ignore you, they NEVER reply to DM's. They take a few weeks before they ship your order. I personally, as a customer find it insulting to send 10 emails and NOT receive even one reply. Unless they get their act together, they've lost me as a customer.

Fake Products I ordered a Naked 2 palette and I received a fake one/ replica. I have contacted them via email and Instagram, but I never got an answer. A waste of money. I cannot recommend them. Really disappointing.

Avoid glambot like the plague Avoid glambot like the plague. No customer service, as in I don’t think they have anyone who deals with enquiries since you literally never get a reply. I ordered several orders seperately in order to get them into Norway without paying customer duty on them. Glambot combined the orders without my knowledge or consent, so I had to pay vat and a high processing fee, not to mention double postage as they didn’t refund me the postage for the second parcel!!! I thought it was a good way of trying things cheaply to see if I wanted to buy them new. The products themselves are fine, nothing wrong there, it is the structure of the seller that doesn’t work. Save yourself and avoid this site.

The worst company! The worst company!! Three of my orders are lost! I’ve been waiting since January. I've emailed them several times, but got no answer. They don’t care about their customers!! I agree with the comment below: An absolute scam!!!

Customer Service Non-Existent In my time of using the Glambot website, I've been fortunate to have received all my purchases. However, when I went to deactivate/delete my account as I no longer wished to use the service I was directed to their '' help '' email. I've contacted Glambot several times and requested my account be deleted. They've not responded to my requests. I find it infuriating to have a website without the option to opt out of the service. I'm very shocked and disgusted by how they're handling other people's orders and simply not shipping or refunding items. I hope that appropriate actions will be taken and all whom have been scammed will be reimbursed. Beware of using the service and don't bother using the email as it's a dead end :(