I am rating this site as a seller... I am rating this site from a sellers point of view. I sold several packages to glambot. The first few transactions went well. However, after that, they next couple of transactions I got several items they wouldn’t pay me for because it was from an unaccepted brand or some other excuse when I only sent approved items that I found listed on their site. The final unethical thing they did was they did not even pay me for my last package. I accepted their cash offer, and they never even sent the money to my paypal account. I emailed them about this several times and never got a response. Don’t let them Steal your makeup like they Stole mine.

Had reservations but product and service were fantastic! I was initially skeptical of "used" makeup but I ordered a few small items to test the service and I was pleasantly surprised. The items were all practically new, very well cleaned up with great packaging. I felt very comfortable using the products and I haven't had any problems. The selection and price of rare MAC products can't be beat. I will be ordering again! Thank you, Glambot!

I'm rating as a buyer I'm rating as a buyer. I bought a product that even on glambot is a stretch for my budget to justify. Then I learned these items were sent in from people just like me so I became worried about the product quality would it be missing some colors, would make up brushes of other people have touched the product. Those fears but now that the product finally arrived I'm pleased to report it looks to be 100% new. I didn't give 5 stars because the shipping time is very lengthy in my opinion 15+ days. It's sad to read all the seller reviews that are not positive realities because this type of program helped me gain quality I would have never been able to have before. So I hope this company can step up in communication and if they won't pay for products received at least return it.

Zero customer Service Pre-Covid they were a good site, "Doug' from Customer Care would answer emails relatively fast, now they're really bad, they NEVER reply to emails, they absolutely ignore you, they NEVER reply to DM's. They take a few weeks before they ship your order. I personally, as a customer find it insulting to send 10 emails and NOT receive even one reply. Unless they get their act together, they've lost me as a customer.

Customer Service Non-Existent In my time of using the Glambot website, I've been fortunate to have received all my purchases. However, when I went to deactivate/delete my account as I no longer wished to use the service I was directed to their '' help '' email. I've contacted Glambot several times and requested my account be deleted. They've not responded to my requests. I find it infuriating to have a website without the option to opt out of the service. I'm very shocked and disgusted by how they're handling other people's orders and simply not shipping or refunding items. I hope that appropriate actions will be taken and all whom have been scammed will be reimbursed. Beware of using the service and don't bother using the email as it's a dead end :(