Undelievered online order I have placed an online order from Sephora on 6th April but the product has not yet arrived. I have tried to contact customer care but the number is not working nor have I received any reply to my emails. It was a pre-paid order. I don't know how and whom to contact to trace my order.

Terrible staff Terrible staff. I went in to buy a foundation at DCC and she kept commenting on my skin. I requested her to try a couple of brands but instead of helping me pick my skin for those brands, she kept showing me other foundation brands and tested them on me. The brands I didn’t want were tested on the left side of my face which literally started creating small acne spots on my skin. She said those foundation were great for my skin due to my dry skin.. and tried to push it on me… what kind of beauty consultants are these? More like salesperson:)

I recently had an incredibly disappointing I recently had an incredibly frustrating experience with Sephora's online shopping platform. After placing an order, I realized there was a duplicate order due to a system error. Despite reaching out to customer support within an hour of placing the order, I was informed that it was already being prepared at the distribution center and couldn't be cancelled. A week prior Sephora had cancelled my order without informing me about it but couldn't cancel the order within an hour. It's incredibly disappointing to encounter such poor customer service, especially when I've been a loyal customer. Moving forward, I'll be taking my business elsewhere, as this experience has left me feeling incredibly frustrated and dissatisfied.

Horrible Horrible. Don't fall for their credit card scam . I've never had a company take over a month to even ship a credit card with no updated information on when it should be received. Don't ever sign up for theirs.

Very little care for customer experience On my first purchase from Sephora I spent around $200 on an eyeshadow palette which arrived already used. It took around one month & multiple follow ups to receive a refund on the returned item. That was a couple of years ago. Since then, I get emailed voucher codes. Every time I have tried to use these codes, they don't work. So, I never purchased anything from them again. Tried again today to resolve an issue with a voucher I received two days ago. Glad that I stopped in here and can see that I'm not alone.