Poor customer service Poor customer service. Posted a negative review earlier this week and I am still waiting after several days to get a straight answer on when my cards will ship. It seems like a few others are experiencing the same terrible customer service at Minted. I have called several times and each time I am given a cryptic answer blaming the production company, which is clearly a third party. Minted also clearly has no grasp of the situation and there is no near term solution. Incredibly frustrating especially during the holidays.

Quick and understanding customer service! I made a typo on my wedding invitations and somehow didn’t notice until they came in the mail. I was immediately panicked and worried that I would have to spend all that money again because the mistake was my fault. Customer service emailed me back on a Sunday evening after hours and resolved the issue right away. I was completely refunded and able to reorder them and fix my mistake. Niña Mae was so understanding of how important and stressful the wedding planning process was and replied to my emails within minutes. I am so happy we chose minted for our wedding invitations and I will continue to use them for any stationary needs I have.

Repeating others verbatim because same… Repeating others verbatim because same experience — This is a failure of a company. Do not under any circumstances order your holiday cards from them. They will gladly accept your money for rush production and shipping and then watch as the estimated delivery days come and go. Customer service is awful. For four days in a row they told me product was shipping that day and it never happened. I finally cancelled and ordered from Shutterfly. STAY FAR AWAY. This company is obviously having major issues. I would give a 0 if possible.

Quality I have ordered announcements a few times and have always been more than satisfied. Last night I ordered another set and decided this morning I needed to add a note on the back I spoke to customer service via text and it was worked out quickly and easily. I am waiting for my proof now. The cards are always quality and what I love more than anything is they come addressed!! Quality, easy to work with great customer service.

Customer service at Minted is world-class. The customer service team at Minted was outstanding. Deb attended to my order and resolved my issue in record time. I am very pleased with the quality of my print and delivery time. I am a customer for life.