Brand Loyalty no longer counts So, only looked as I wanted to mention my wife’s experience. I have bought numerous Xmas gifts over the years and was emailed about an offer to spend £30 to get a free gift over January. Bought a mascara which my wife’s explains is watery and does not stick. Contacted service, seemed we got through to the US team who were empathetic, apologised and offered to replace. We then realised we were in the wrong place to went to UK and the response was totally different, no empathy and you will need to return it at your own cost. Literally spent hundreds over the years, so now going to re-think as brand loyalty does not seem to count. A 1.7 overall TP score for a luxury brand is a worry - don’t be complacent Estee.

Very poor service .Items arrived… Very poor service .Items arrived defected and you cannot reach the customer service .The Website is also very non funtionable .you cannot leave messages.very complicated .this is not what Estee Lauder was in the past 70s .the prices are very high and in the past you get some gifts and now its a very unsatisfied service .I want to give this small perfume as a gift .but not in this condition .the box arrived defected and one parfum the small white linnen dont open .I must brake it for open .this makes me very angry .

I was absolutely stunned to receive a… I was absolutely stunned to receive a free gift that I wasn’t entitled to today. I thought I was eligible to receive a gift with purchase but when I rang to enquire why I hadn’t, I realized that the offer only applied to full price items. My mistake. The excellent customer services lady sent me a fab gift anyway! Lots of products and just amazing service. This is the way business should be done, a rare occurrence I today’s commercial world. Well done Estée Lauder!

I'm very disappointed with your answer… I'm very disappointed with your answer about Chinese duty free products Although knowing that Estee Lauder's firm discount policies cannot be announced. But the team can completely answer other questions that are not related to the information security. I feel that the company does not take appropriate measures to protect the rights of users even when receiving direct response emails like this.

Double Wear gel eye pencils rubbish My daughter bought me 2 Double Wear gel eye pencils as a present. They break every time I try to sharpen them - I have bought an Este Lauder sharpener. I still can’t sharpen them - the gel just disintegrates. My other eye pencils sharpen no problem. I can’t find any customer services to use. I will never buy Ester Lauder if I get no response from this as I have spent hours trying to sort the problem of these expensive pencils.