Personalised consultation I visited Boots in Woking, Surrey , today and had excellent customer service from the consultant Patsy Gill. She has worked for Estée Lauder for so many years and I worked with her 25 years ago . She colour matched me with the perfect foundation and as well as that I bought the night repair serum . A lovely experience from a dedicated beauty consultant.

Dreadful packaging cheap cardboard box Dreadful packaging in the estee lauder youth dew dusting powder, no container just powder in a box cheap cardboard that tears easily I purchased this from boots.com website as a Xmas gift, and when I saw it I was horrified at how cheap and awful the packaging was so I returned it straight away. I could not find an email address for EL so I was messaging some agent with my complaint which was a Complete waste of time. Never again will I buy from Estee Lauder as customer care is non existent.

Ordered a xmas present within the time… Ordered a xmas present within the time frame for before Xmas delivery which firstly isn’t arriving until the 27th now. Second of all I ordered the gift set and up until 21:45 on 22/12/23 all emails stated this was “ordered” “being prepared” then I get an email last night saying they can’t fulfil that part of the order. Poor experience for such a huge company.

I'm very disappointed with your answer… I'm very disappointed with your answer about Chinese duty free products Although knowing that Estee Lauder's firm discount policies cannot be announced. But the team can completely answer other questions that are not related to the information security. I feel that the company does not take appropriate measures to protect the rights of users even when receiving direct response emails like this.

Dishonest promotion If I could give zero star, I would. Went on the website and was told if I signed up to them and then entered a particular code I would get 15%off. This I duly did. I was then told I didn't qualify for the discount. I repeated the process three times to make sure I'd followed the instructions but still the same result. This is clearly totally dishonest and misleading information if not downright untrue. I am guessing the company relies on people shrugging and buying the product anyway, even without the discount. I didn't.