We loved everything about the customer… We loved everything about the customer service and the ordering process. It is fast and easy. Our gift of a bright Binary Star premium package to our children-in-law. That was a huge success. More than thrilled with the gift's novelty and the high quality of all the materials of the premium designed package. Delivery was coming timely, in fact, a day earlier than scheduled. All in all good value for money; we highly recommend it as a gift of memory.

I had a great experience with this… I had a great experience with this company. The delivery was quick, and the contents were incredibly high quality. My only gripe is that I named a binary star and the certificate doesn't reflect that, either through proper grammar or through it being directly mentioned. Other than that though I love it!

Wrongs made right I will say, awhile back this company did not fulfill their obligations and expectations of my order. I was contacted a few weeks ago, though, and customer service has been exceptional. They made it right with me, explained the change in staffing in certain areas, and I did notice a difference. I am so glad to have what I ordered now. Big thanks to customer service for the help.

Customer service goes above and beyond The customer service goes above and beyond, they are simply incredible... My company bought 5 premium packages which Cosmonova accepted to customize with its designers, first: this took many back-and-forth iterations which they collaborated to very willingly, proactively and timely. Second, the shipment abroad got stuck in customs in Portugal: Cosmonova remained in contact with us at all times until the parcel arrived. Third, to get the parcel out of customs UBS requested 415€: Cosmonova offered to compensate this cost!!! We couldn't believe it. Plus, their kindness and the fact the production is based in Ukraine which made us happy to help this country economy in troubled times. Many thanks Cosmonova!

Incredible customer service Incredible customer service. The post office failed to adequately stick a missed delivery on door- found in yard with no other attempts made. Not this companies fault but when I explained the situation and that the post office claimed it was sent back, they corrected the situation and made sure my son still got his gift. Class act organization with a GREAT product.