Great service The service was fast, I got the product in time and everything was according to my order. What I liked about cosmonova was the availablity of several options of certificate designs (all of them look great) and an option to order a .pdf file if a customer is in a rush. Overall, would recommend for anybody who is struggling to find a present for a loved one =)

DO NOT ORDER FROM THEM I ordered an item with enough time to receive for my daughters grad. I have tried calling, just to receive a busy signal, tried emailing and get a “Undeliverable” notification and have tried the contact us many times with no response. I am currrently in contact with the PayPal Dispute line and my Bank Fraud team. BUYER BEWARE!!!!!

Incredible product, service, and delivery! I changed my mind and ordered a physical copy of my star after my initial purchase, and customer service was amazing! They did everything they could have and I honestly could not have asked for better experience. They are so kind and understanding, and my physical copy arrived much quicker than I thought. The certificates were in mint condition and it was everything I could’ve asked for and more. 10/10 would recommend.

Do more research Well it’s been 3 days since my order and still no order confirmation email. I get this review email before my order had even been fulfilled/satisfied. So far it’s a 1 star as it is starting out bad. I hope they surprise me and the order shows up on time. Other reviews aren’t giving me much confidence at this point. Should have done more research before purchasing.

Customer service goes above and beyond The customer service goes above and beyond, they are simply incredible... My company bought 5 premium packages which Cosmonova accepted to customize with its designers, first: this took many back-and-forth iterations which they collaborated to very willingly, proactively and timely. Second, the shipment abroad got stuck in customs in Portugal: Cosmonova remained in contact with us at all times until the parcel arrived. Third, to get the parcel out of customs UBS requested 415€: Cosmonova offered to compensate this cost!!! We couldn't believe it. Plus, their kindness and the fact the production is based in Ukraine which made us happy to help this country economy in troubled times. Many thanks Cosmonova!