Incredible customer service Incredible customer service. The post office failed to adequately stick a missed delivery on door- found in yard with no other attempts made. Not this companies fault but when I explained the situation and that the post office claimed it was sent back, they corrected the situation and made sure my son still got his gift. Class act organization with a GREAT product.

I purchased from cosmonova instead of… I purchased from cosmonova instead of any other company due to the research, customer reviews, and feedback. I couldn't be happier. This was a gift for my sister and she loved it..she thought I paid a fortune for this..and well she can just believe that. Reliable and upfront you can't go wrong..stop your search and trust naming your star from cosmonova. You won't be disappointed. I plan on using them again, my fiancé just passed and I couldn't think of a better gift for his family. Thank you!

Well i still haven't received it Well i still haven't received it. your email says its at the post office and the post office cant seem to find it yes i can download it but thats not what i was expecting this was for a 8 year old little girl who's dad died on 7/10 and now its almost six weeks later she looks at the strs every night for him this is and was important live and learn

I’ve purchased with them before with no… I’ve purchased with them before with no issues, this time around I haven’t received a confirmation email after my processing email or a tracking number. My girlfriends birthday is coming up and I wanted this to be the final gift for her. I’ve already submitted a ticket on the website but haven’t gotten a response. Plus the phone number doesn’t work either

Customer service goes above and beyond The customer service goes above and beyond, they are simply incredible... My company bought 5 premium packages which Cosmonova accepted to customize with its designers, first: this took many back-and-forth iterations which they collaborated to very willingly, proactively and timely. Second, the shipment abroad got stuck in customs in Portugal: Cosmonova remained in contact with us at all times until the parcel arrived. Third, to get the parcel out of customs UBS requested 415€: Cosmonova offered to compensate this cost!!! We couldn't believe it. Plus, their kindness and the fact the production is based in Ukraine which made us happy to help this country economy in troubled times. Many thanks Cosmonova!