Would choose a different company Ordered beginning of September it is now pushing mid October and still haven’t received anything tracking number only tells you it’s in transit and nobody knows where my packages are at. USPS tells me they’ve never received the package and the company says that they’ve sent the package so I just wasted money. Thanks so much!

Great service The service was fast, I got the product in time and everything was according to my order. What I liked about cosmonova was the availablity of several options of certificate designs (all of them look great) and an option to order a .pdf file if a customer is in a rush. Overall, would recommend for anybody who is struggling to find a present for a loved one =)

Customer service goes above and beyond The customer service goes above and beyond, they are simply incredible... My company bought 5 premium packages which Cosmonova accepted to customize with its designers, first: this took many back-and-forth iterations which they collaborated to very willingly, proactively and timely. Second, the shipment abroad got stuck in customs in Portugal: Cosmonova remained in contact with us at all times until the parcel arrived. Third, to get the parcel out of customs UBS requested 415€: Cosmonova offered to compensate this cost!!! We couldn't believe it. Plus, their kindness and the fact the production is based in Ukraine which made us happy to help this country economy in troubled times. Many thanks Cosmonova!

Incredible customer service Incredible customer service. The post office failed to adequately stick a missed delivery on door- found in yard with no other attempts made. Not this companies fault but when I explained the situation and that the post office claimed it was sent back, they corrected the situation and made sure my son still got his gift. Class act organization with a GREAT product.

Incredible product, service, and delivery! I changed my mind and ordered a physical copy of my star after my initial purchase, and customer service was amazing! They did everything they could have and I honestly could not have asked for better experience. They are so kind and understanding, and my physical copy arrived much quicker than I thought. The certificates were in mint condition and it was everything I could’ve asked for and more. 10/10 would recommend.