Would choose a different company Ordered beginning of September it is now pushing mid October and still haven’t received anything tracking number only tells you it’s in transit and nobody knows where my packages are at. USPS tells me they’ve never received the package and the company says that they’ve sent the package so I just wasted money. Thanks so much!

Wrongs made right I will say, awhile back this company did not fulfill their obligations and expectations of my order. I was contacted a few weeks ago, though, and customer service has been exceptional. They made it right with me, explained the change in staffing in certain areas, and I did notice a difference. I am so glad to have what I ordered now. Big thanks to customer service for the help.

Do more research Well it’s been 3 days since my order and still no order confirmation email. I get this review email before my order had even been fulfilled/satisfied. So far it’s a 1 star as it is starting out bad. I hope they surprise me and the order shows up on time. Other reviews aren’t giving me much confidence at this point. Should have done more research before purchasing.

Incredible product, service, and delivery! I changed my mind and ordered a physical copy of my star after my initial purchase, and customer service was amazing! They did everything they could have and I honestly could not have asked for better experience. They are so kind and understanding, and my physical copy arrived much quicker than I thought. The certificates were in mint condition and it was everything I could’ve asked for and more. 10/10 would recommend.

Customer service goes above and beyond The customer service goes above and beyond, they are simply incredible... My company bought 5 premium packages which Cosmonova accepted to customize with its designers, first: this took many back-and-forth iterations which they collaborated to very willingly, proactively and timely. Second, the shipment abroad got stuck in customs in Portugal: Cosmonova remained in contact with us at all times until the parcel arrived. Third, to get the parcel out of customs UBS requested 415€: Cosmonova offered to compensate this cost!!! We couldn't believe it. Plus, their kindness and the fact the production is based in Ukraine which made us happy to help this country economy in troubled times. Many thanks Cosmonova!