Gave them a 2nd chance and they nailed it! Wasn’t happy when product arrived but I reached out and they quickly responded and they said they would have it re-done. It came quickly and turned out great! Thanks for quick turnaround and great job!

I received a racist and offensive… I received a racist and offensive charicature showing my light skinned black partner as white, and the likenesses were terrible. I emailed Customfairy customer support twice and they never responded or offered to make it right with a replacement, so I had to raise a claim in PayPal to get my money back. This company deleted negative reviews and comments from Look.io and Instagram to make themselves look better **Updated 9th September 2020** I never received an answer to my customer service complaint from the 18/08, which is what I raised a PayPal claim on the 21/08. However a customer service manager emailed me separately on the 29/08 having read this review, and acknowledged they should have done more to make things right. He offered to do what I had originally requested, but was never answered on, which was to redo the caricature. The refund had already been made and was honoured. The revised caricature arrived today (09/09) and is much better, matching the skin tone. Afro-Carribean hair texture seems to be a problem to match however. I've left the original review above for full transparency, and stuck to the facts on what occurred afterwards. The eventual customer response was in my opinion appropriate, just far too late, and it shouldn't have taken a 1 star review to prompt that. I do applaud them for apologising and trying to make it right however, even if it didn't help that this was received weeks after the birthday for which this was intended. I've upgraded the score from a 1 star to a 2 star accordingly.

I bought this for my sisters birthday &… I bought this for my sisters birthday & was very impressed with all aspects of this order. The likeness was uncanny & hilarious & the delivery even though it was overseas was very quick. I'll be definitely using these again. Fully recommend.

Completely satisfied with the product Completely satisfied with the product, everybody in the family loved it. Excellent Costumer care. Will buy again from them.

Absolutely love our Custom Fairy Absolutely love our Custom Fairy. Bought it for our 24th Wedding Anniversary for hubby. He thinks it's great! Arrived well packaged and prompt delivery. Can't praise this company enough. I would definitely recommend