Good quality Had a few bumps along the way in regards to hair in the picture but, in the end, I am very pleased with the item. The quality is VERY good and the packaging ensured that it arrived undamaged. I took 1 star off due to the fact that the product gives off a strong odor, however I have been assured by the company that this odor will go away. Also it REALLY bothers me that the company offers limited information on it's location and NO phone number to contact customer service. All in all, I am happy with the product.

I ordered a wooden wall art picture a… I ordered a wooden wall art picture a few years ago which was brilliant so I ordered another but this time it was awful. They said they couldn't get hold of the wood so if I had canvass it would be the same, but it wasn't I was so disappointed I will never order again.

I received a racist and offensive… I received a racist and offensive charicature showing my light skinned black partner as white, and the likenesses were terrible. I emailed Customfairy customer support twice and they never responded or offered to make it right with a replacement, so I had to raise a claim in PayPal to get my money back. This company deleted negative reviews and comments from Look.io and Instagram to make themselves look better **Updated 9th September 2020** I never received an answer to my customer service complaint from the 18/08, which is what I raised a PayPal claim on the 21/08. However a customer service manager emailed me separately on the 29/08 having read this review, and acknowledged they should have done more to make things right. He offered to do what I had originally requested, but was never answered on, which was to redo the caricature. The refund had already been made and was honoured. The revised caricature arrived today (09/09) and is much better, matching the skin tone. Afro-Carribean hair texture seems to be a problem to match however. I've left the original review above for full transparency, and stuck to the facts on what occurred afterwards. The eventual customer response was in my opinion appropriate, just far too late, and it shouldn't have taken a 1 star review to prompt that. I do applaud them for apologising and trying to make it right however, even if it didn't help that this was received weeks after the birthday for which this was intended. I've upgraded the score from a 1 star to a 2 star accordingly.

Completely satisfied with the product Completely satisfied with the product, everybody in the family loved it. Excellent Costumer care. Will buy again from them.

Really did not want to do this however… Really did not want to do this however I have nowhere else to go. I paid £200 for 4 wooden portraits. 2 are brilliant! 1 has the incorrect names and the other is awful. I have emailed 4 times, tried to contact by Facebook messenger and also contacted twice on their contact page but no response at all! This is really bad service.