I received a racist and offensive… I received a racist and offensive charicature showing my light skinned black partner as white, and the likenesses were terrible. I emailed Customfairy customer support twice and they never responded or offered to make it right with a replacement, so I had to raise a claim in PayPal to get my money back. This company deleted negative reviews and comments from Look.io and Instagram to make themselves look better **Updated 9th September 2020** I never received an answer to my customer service complaint from the 18/08, which is what I raised a PayPal claim on the 21/08. However a customer service manager emailed me separately on the 29/08 having read this review, and acknowledged they should have done more to make things right. He offered to do what I had originally requested, but was never answered on, which was to redo the caricature. The refund had already been made and was honoured. The revised caricature arrived today (09/09) and is much better, matching the skin tone. Afro-Carribean hair texture seems to be a problem to match however. I've left the original review above for full transparency, and stuck to the facts on what occurred afterwards. The eventual customer response was in my opinion appropriate, just far too late, and it shouldn't have taken a 1 star review to prompt that. I do applaud them for apologising and trying to make it right however, even if it didn't help that this was received weeks after the birthday for which this was intended. I've upgraded the score from a 1 star to a 2 star accordingly.

Gave them a 2nd chance and they nailed it! Wasn’t happy when product arrived but I reached out and they quickly responded and they said they would have it re-done. It came quickly and turned out great! Thanks for quick turnaround and great job!

Having ordered a print with custom… Having ordered a print with custom fairy not telling my wife I sent off A picture of her with our 3 dogs what we got back was an outstanding caricature of all 4 off them absolutely loved it thanks

Amazing Just received my picture and it has exceed expectations, its amazing. Just one suggestion I would have preferred a bigger picture, big enough to hang over a bed, so perhaps offer different sizes Again amazing and thank you

Amazing I don’t normally write reviews, and to be quite frank although I read previous reviews, and liked what I saw I was still iffy in placing an order and wondering what the outcome would be. I decided to place an order and I must say I’m extremely happy with the results, packaging was great. Final product was awesome, I will be placing other orders at future time. Also showed my family and friends and they will also be placing their orders. Thank you once again.