Decent but unreliable product... HORRIBLE support!!! The only reason why I give this an extra star is because when it works, the shirts look damn nice! That being said... The support really is as bad as you've heard. My story is nothing new. My printer took a dump about 6 months ago and I just haven't had the time or care to get it working again. Great investment 🤬🤬🤬 Wish I read the forums and reviews before buying this from someone that was out of the shirt printing business. I should have seen the writing on the wall that this was going to consume my life and frustrate me to no end. They wanted several thousand just to train and transfer the warranty to me. I was going back and forth with a support person and told them they don't support their customers... He had the damn nerve to say technically I'm not their customer because I bought it used from someone else. That sums up how they treat their "customers"

Worst Customer Service in the U.S Worst Customer Service in the U.S. I bought my FreeJet 330TX from Omniprint International and I worked great for about 2 years (almost). After that the problems came, which is expected for a piece of electro mechanical equipment, but getting it repaired became a nightmare. After a while, no return calls and then the cost of someone troubleshooting was ridiculous with no guarantee that the equipment will be fixed. I've been sitting on a 100 lb, $25k paperweight for the last 3 years.

OmniPrint International Deceived Me... OmniPrint International Deceived Me... I researched every DTG printer that I could find and was able to negotiate a purchase from OmniPrint International in April 2023. Receiving the printer was the only highlight of this whole deal because since April I have not been able to print t-shirts or film transfers. OmniPrint International says I don't know how to use the printer even though I use one of my friends' 330TX with no problem (my friend can't print on my faulty printer either). I am still asked to pay the monthly cost and repairs for a printer that was bad out of the box. Help! Anyone!

Print & Stitch LLC in Grand Junction Print & Stitch LLC in Grand Junction, Colorado- We are a small locally owned DTG print and embroidery shop. The information shared in the Creators Live sessions have been invaluable. We appreciate all of the information and thank all the members for all of your help!

Very responsive Very responsive, and resolved my problem