I bought an Omni print 550 and it broke… I bought an Omni print 550 and it broke within a year. I had to spend $2500 to have a tech come out to fix it then it broke again the next year I had to ship it back to Costa Mesa where they sent me a refurbished one which again broke and they said there’s no warranty. They said I need a new firmware, which cost $3000, so I bought the firmware and sent it back to Costa Mesa again where it’s been sitting for two months I call every day and email and Xavier does not call me back. I have lost so much money, not being able to print merchandise and due to that, I haven’t been able to attend any craft fairs . I really hope somebody files a class action suit and we can all be a part of it.

Terrible company and customer service We have 2 of these machines and have had trouble from day one. We eventually found that we could print to transfer paper (extra expense) and then transfer to shirts, etc but to print directly to the garment never worked as it should. The customer service is the worst I have ever seen. They don't answer phone or emails and if they do happen to call you, they hang up after about 10 seconds. Seems to be intentionally so they can 'say they called you back'. Would NEVER buy anything else from them

4 hours zoom training! Amazing Bought a DTF last month, when they say they will train you, they mean they will truly train you. I had an amazing 4 hours zoom training call with Michael who was thorough and patient. and the best part is that it was part of the package.

Great customer service Great customer service, techs, sales. Everyone at Omni is great. Thank you OmniPrint

Decent but unreliable product... HORRIBLE support!!! The only reason why I give this an extra star is because when it works, the shirts look damn nice! That being said... The support really is as bad as you've heard. My story is nothing new. My printer took a dump about 6 months ago and I just haven't had the time or care to get it working again. Great investment 🤬🤬🤬 Wish I read the forums and reviews before buying this from someone that was out of the shirt printing business. I should have seen the writing on the wall that this was going to consume my life and frustrate me to no end. They wanted several thousand just to train and transfer the warranty to me. I was going back and forth with a support person and told them they don't support their customers... He had the damn nerve to say technically I'm not their customer because I bought it used from someone else. That sums up how they treat their "customers"