I would definitely like to give them a…5 star rating I would definitely like to give them a 5 star rating. I got my order faster than expected and my cards are done so professional; this has truly made my day and I will be shopping with them again.

I have been with this company since…2018 I have been with this company since 2018, so over 5 years, for my business domain, email, and Google G-Suite. Last month my Credit card was compromised and cancelled by my CC company. I forgot to inform this company of my new card number so when they went to renew my subscriptions, they weren't approved. I blame myself for not contacting them to change my CC on file. But...it would have been very much appreciated if they could have contacted me to let me know they weren't able to process my payment. Instead, I just one day no longer have access to my email account or all my Google Drive files. I went and updated my CC info as soon as I found out, but it has been a day and a half and nothing has been repaired/reactivated. Furthermore, all the emails I have sent them have been ignored thus far. I will be switching providers.

UPDATE -28/02/2022 UPDATE -28/02/2022 After giving the company the opportunity and four weeks to rectify still nothing no website transfer or even anyone to speak to in regards to it. They say on the chat their supervisor will get back to me and still yet no correspondence. As you can see from their response they state " two month credit to cover the next two recurring monthly payments as well" however today they attempted to take more money out of my account!!! If i could give them 0 star i would!!! i have now decided to move to a different company!!! (please see previous thread below)

I had switched banks I had switched banks - and noticed that some of my subscriptions had been cancelled. I went in, and updated all of the information (new credit card and banking information) - yet I still cannot get into my account. I am losing money by the hour because I cannot get into my account. No phone number to call - and I have emailed numerous times with no response. What does a person have to do to get ahold of this place?

PLEASE PLEASE CAN SOMEONE RESPOND *edit After a long stressful day I realised this companies customer service are based in America. So what felt like I was being ignored all day was actually because of the time difference. As soon as they picked up my emails and this review I was contacted immediately. Having said that in a business critical situation like I had today I think that email is not a very effective customer support method (as it takes a day to respond and there is no live chat or phone options). PLEASE PLEASE CAN SOMEONE RESPOND - My domain renewed yesterday and shows as Paid and ready to use on your account details page. However our domain has been down since yesterday and none of our emails or website is working. All of our clients and customers can't reach us and we are literally losing business by the minute. I have spoken twice to Gandi the company that hold the domain and they have said that it's freelogo's issue as they need to take it off hold - but there is no contact number and no live chat - just an email contact form that says someone will hopefully respond in 1 day???!!!!!!!!!!