I PURCHASED MY WEBSITE3 MONTHS AGO I PURCHASED MY WEBSITE3 MONTHS AGO. I HAVE RECEIPTS, PLUS AUTOPAY EVERY MONTH BUT I RECEIVED AN EMAIL SAYING THEY DONT HAVE IT AND REFER ME TO ANOTHER SITE. I CONTACT THE OTHER SITE AND THEY SAY I DONT OWN IT. IVE WASTED TIME AND MONEY ON NOTHING. THERES NO PHONE NUMBER TO TALK TO ANYONE. THE EMAILS SAY DIFFERENT THINGS THAT ARE INACCURATE. SO FRUSTRATING!

Unethical Business Practices Do NOT give them your credit card details! I bought a logo in 2019 and now I'm being charged for a domain I never wanted nor do I even know what it is! I have never received an email or an invoice either! When I finally figured out who charged me and contacted them through a chat (as they have no phone number) they cancelled the domain and told me they would refund my money but apparently now are not able to process the refund!!!

PLEASE PLEASE CAN SOMEONE RESPOND *edit After a long stressful day I realised this companies customer service are based in America. So what felt like I was being ignored all day was actually because of the time difference. As soon as they picked up my emails and this review I was contacted immediately. Having said that in a business critical situation like I had today I think that email is not a very effective customer support method (as it takes a day to respond and there is no live chat or phone options). PLEASE PLEASE CAN SOMEONE RESPOND - My domain renewed yesterday and shows as Paid and ready to use on your account details page. However our domain has been down since yesterday and none of our emails or website is working. All of our clients and customers can't reach us and we are literally losing business by the minute. I have spoken twice to Gandi the company that hold the domain and they have said that it's freelogo's issue as they need to take it off hold - but there is no contact number and no live chat - just an email contact form that says someone will hopefully respond in 1 day???!!!!!!!!!!

UPDATE -28/02/2022 UPDATE -28/02/2022 After giving the company the opportunity and four weeks to rectify still nothing no website transfer or even anyone to speak to in regards to it. They say on the chat their supervisor will get back to me and still yet no correspondence. As you can see from their response they state " two month credit to cover the next two recurring monthly payments as well" however today they attempted to take more money out of my account!!! If i could give them 0 star i would!!! i have now decided to move to a different company!!! (please see previous thread below)

Unable to Get a Response Back I purchased a domain name and website a couple days ago not realizing that my husband had already started designing one thru another site. I cancelled both my domain name and website 1 day after purchase and site said it was immediately cancelled. We want to use that same domain name thru other site but says domain name isn't available. Have tried contacting to see when FreeLogoServices will release it, but no response and they have no phone # to contact. I planned to still purchase a logo and all my physical marketing materials from them, however I am having second thoughts since they have yet to reply and assist with my issue.