I would definitely like to give them a…5 star rating I would definitely like to give them a 5 star rating. I got my order faster than expected and my cards are done so professional; this has truly made my day and I will be shopping with them again.

PLEASE PLEASE CAN SOMEONE RESPOND *edit After a long stressful day I realised this companies customer service are based in America. So what felt like I was being ignored all day was actually because of the time difference. As soon as they picked up my emails and this review I was contacted immediately. Having said that in a business critical situation like I had today I think that email is not a very effective customer support method (as it takes a day to respond and there is no live chat or phone options). PLEASE PLEASE CAN SOMEONE RESPOND - My domain renewed yesterday and shows as Paid and ready to use on your account details page. However our domain has been down since yesterday and none of our emails or website is working. All of our clients and customers can't reach us and we are literally losing business by the minute. I have spoken twice to Gandi the company that hold the domain and they have said that it's freelogo's issue as they need to take it off hold - but there is no contact number and no live chat - just an email contact form that says someone will hopefully respond in 1 day???!!!!!!!!!!

Printed “Linked Image not found” on mugs We ordered 9 custom mugs. On the order form and site everything looked good, included images we uploaded for the back of the mugs. We received the mugs very quickly, but instead of the image we uploaded it said “linked image not found.” There was absolutely no indication when ordering that there would be any problem. It also was a saved image and not a link. There is no phone number. We emailed on a Friday and got a response on Monday. After some emails back and forth, they reprinted the mugs correctly. Turned out well, but should not have happened.

I PURCHASED MY WEBSITE3 MONTHS AGO I PURCHASED MY WEBSITE3 MONTHS AGO. I HAVE RECEIPTS, PLUS AUTOPAY EVERY MONTH BUT I RECEIVED AN EMAIL SAYING THEY DONT HAVE IT AND REFER ME TO ANOTHER SITE. I CONTACT THE OTHER SITE AND THEY SAY I DONT OWN IT. IVE WASTED TIME AND MONEY ON NOTHING. THERES NO PHONE NUMBER TO TALK TO ANYONE. THE EMAILS SAY DIFFERENT THINGS THAT ARE INACCURATE. SO FRUSTRATING!

I have been with this company since…2018 I have been with this company since 2018, so over 5 years, for my business domain, email, and Google G-Suite. Last month my Credit card was compromised and cancelled by my CC company. I forgot to inform this company of my new card number so when they went to renew my subscriptions, they weren't approved. I blame myself for not contacting them to change my CC on file. But...it would have been very much appreciated if they could have contacted me to let me know they weren't able to process my payment. Instead, I just one day no longer have access to my email account or all my Google Drive files. I went and updated my CC info as soon as I found out, but it has been a day and a half and nothing has been repaired/reactivated. Furthermore, all the emails I have sent them have been ignored thus far. I will be switching providers.