What did not go wrong? What did not go wrong? I had a subscription (Premium) for Issuu to share my publications. I had 100 unlisted slots as an extra fee. Suddenly, without noticing, they reduced this to 50 slots. Which means that, if I wanted to replace one of my unlisted slots, I removed one publication (having 99 unlisted slots) but I was not able to upload a new publication. In other words, Issuu changed the terms of my subscription without noticing me. After contacting customer service and asking for a solution (just let me have the 100 unlisted slots), I get a lot of vague answers and explanations. But no solution. My proposal to end the subscription and the return the rest of the money for the rest of the subscription period is not granted. Every time I have a different customer service agent, who does not know the situation. I just warn you: don't subscribe for their services. I would rather suggest to use FlipHTML5. Way cheaper, better service and saves a lot of frustration.

Best platform to share our presentation Best platform to share our presentation

Fast and courteous support for my… Fast and courteous support for my issue. I appreciated the prompt response.

NON-RESPONSIVE AND CLUTTERED SITE I tried ISSUU but found the site was far from intuitive. As it was days ago, and in this busy world I find it hard to remember what I had for breakfast. I do remember the site navigation was beyond my mid-level computer skills and given that I gave up trying to make property changes (2 page to 1 page display), something I would have thought would have been a breeze. REFUND More importantly, when I tried to request a REFUND the same day of purchase, niente, nada, rien, nothing. I finally had to initiate a disputed transaction via my credit card company. This is not what I expect from a digital company in this day and age. It was not an experience that I enjoyed. The app may be very good, I won't dispute that and maybe I was having a bad hair day...but I am still waiting to hear the final outcome of my refund. ONE STAR...that is the lowest category reviews can be listed. I am sure others will find the application very worthwhile...one thing can be said...it is fast in producing digital results....but that's it.

One of my best customer service experiences ever The same CSR / Tech (Chloe) helped us resolve our issue twice. . . as new customers who are a bit technically challenged we didn't follow her instructions correctly the first time - our fault - and we accidentally deleted our account. While we were in a state of panic, she was patient, cheerful and professional and resolved everything quickly. We even had another CS person and and VP check in with us to make sure we were satisfied as a new customer. Who gives this type of service any more? As we discovered (happily), Issuu does.