Hassle-Free Refund Process I recently had a positive experience with the customer service team. I have mistaken my subscription plan and asked for help to switch subscriptions and requested a refund for the price difference. Sara from the customer service team promptly responded to my email and efficiently processed the refund. Not only did Sara assist me with the refund, but she also ensured that my subscription plan was adjusted according to my preferences. I appreciate the responsiveness and professionalism demonstrated by customer service.

Issuu publications are excellent I have used Issuu for some years now as we offer a big range of bereavement books for children and families to remember their lost little ones and grown ups too. It provides us with all we need to create fantastic LOOK INSIDE the book and offers so much more. I had an issue this week and they resolved it and were most helpful.

What did not go wrong? What did not go wrong? I had a subscription (Premium) for Issuu to share my publications. I had 100 unlisted slots as an extra fee. Suddenly, without noticing, they reduced this to 50 slots. Which means that, if I wanted to replace one of my unlisted slots, I removed one publication (having 99 unlisted slots) but I was not able to upload a new publication. In other words, Issuu changed the terms of my subscription without noticing me. After contacting customer service and asking for a solution (just let me have the 100 unlisted slots), I get a lot of vague answers and explanations. But no solution. My proposal to end the subscription and the return the rest of the money for the rest of the subscription period is not granted. Every time I have a different customer service agent, who does not know the situation. I just warn you: don't subscribe for their services. I would rather suggest to use FlipHTML5. Way cheaper, better service and saves a lot of frustration.

Very easy to work with Very easy to work with - entry-level knowledge got me success the first try

Issuu and us Issuu is user-friendly and has everything our company needs for creating a flip book. Their customer service really assist in easy to follow ways. And my two Zoom meetings were most productive guiding as well as advising. The interface on Issuu website I found had all that we needed. At this juncture we're part of the Premium plan and are very happy indeed.