Rep was knowledgable and helpful Rep was knowledgable and helpful. Although my request could not be fulfilled, the rep offered alternatives.

Received an email immediately with a… Received an email immediately with a warning of slow response times, but the issue had been picked up and resolved efficiently within 5hours. Thank you so much for your help and your friendly manner, Joy!

The customer service person helped me… The customer service person helped me solve a problem with resetting my password. She was very helpful & walked me through it. Thanks!!!

simplicity and ease of use -

What did not go wrong? What did not go wrong? I had a subscription (Premium) for Issuu to share my publications. I had 100 unlisted slots as an extra fee. Suddenly, without noticing, they reduced this to 50 slots. Which means that, if I wanted to replace one of my unlisted slots, I removed one publication (having 99 unlisted slots) but I was not able to upload a new publication. In other words, Issuu changed the terms of my subscription without noticing me. After contacting customer service and asking for a solution (just let me have the 100 unlisted slots), I get a lot of vague answers and explanations. But no solution. My proposal to end the subscription and the return the rest of the money for the rest of the subscription period is not granted. Every time I have a different customer service agent, who does not know the situation. I just warn you: don't subscribe for their services. I would rather suggest to use FlipHTML5. Way cheaper, better service and saves a lot of frustration.