Experience as a brand owner utilizing…not good. Experience as a brand owner utilizing billo since 2023 has been less than desirable. We've prepaid credit, my mistake, but figured we'd generate a bunch of content all at once, no problem. First set of videos were decent. 2 months later we go back to get more videos made, they purposely hide your prepaid credit code, so at checkout I assumed I'd be able to find it but to no avail. For the sake of time and awaiting customer support, we went ahead and 'purchased' the video project assuming support would be competent to help refund or credit the difference based on our prepaid credit. No dice, essentially robbing us of another couple hundred dollars. Such a bad taste in our mouth, we still have a couple thousand dollars left of pre paid credit, now we're in 2024 we're going to go back and use up all of our credit just to get it over with. Funny enough, they've now programmed to put the prepaid credit amount at check out, I'm sure due to similar complaints. We've already decided to never use billo once we're done using the remaining credits. There are limited creators on the platform and they are paid only a fraction of what Billo takes home. Content creators will be better off making videos off platform than giving such a big cut to Billo. Great concept, extremely poor execution and retention practices.

Terrible waste of money. Terrible waste of money. Had a creator steal product and not complete the job, Billo offered to refund my credits, then offered the cost of the product, not what I could of sold it for + shipping costs. So lost money on the first job as all I got was credit back. The creators are very average, that produce low grade content, and barely any to choose from, I guess that's why they make you sign up before you can see the creators.

I’ve hired 5 creators from Billo I’ve hired 5 creators from Billo, and will not hire any more. Too many hoops to jump through to really get what you need. There’s always some catch to why they really can’t help you with what you need. Do not pay extra for “premium” creators, as they are no better than the others from my experience. You must be super specific in exactly what you want in your video. Do not give a creator free rein to “show their creativity” or you will get burnt. You will need to write out the script for them to follow verbatim, otherwise, you’re stuck with whatever they decide to say. If you don’t list absolutely everything in the project “brief” (like writing the exact script for them to read), you will NOT be allowed to request any edits. I paid for 2 edit requests, however I did not receive any. Reason being that I didn’t specifically direct the creator to NOT say a specific comment they made in the video. How would I know they would make that comment? Just ridiculous… how would I know they’d come up with a statement about our product that is not true? So, we’re out $375 since the video we received is not usable. I would recommend finding a different source for your videos.

very convenient and valuable tool very convenient and valuable tool. the whole journey was very smooth. love the concept and they have some great people to work with

Getting a video here is EASY Getting a video here is EASY, no matter whether you need 20 videos or just one. The process is fast, easy, and straightforward. Not the case with most other similar services with their MOQs, credits, and subscriptions. The creators here are top notch too, especially if you choose the premium video. Every project usually gets not less than 5 creators.