THRYV makes running my small business easier. I have been using Thryv since July 2022. I own a small family owned and operated balloon business. I have used THRYV to improve processes in my business work flow. I am constantly changing things to make my work life more simple. THRYV is wonderful for all facets of my business. I love that I can schedule social media to so many different platforms right from my dashboard. I can track sales, orders sync right to my Google calendar, send out marketing emails or text messages. The customer service is beyond amazing. I can call anytime day or night and get help. I am so thankful for how THRYV has improved te ease of my business. I am always working to refine, I never just set and forget, but you definitely could, because it is so easy.

Started off really well Started off really well. Then I lost my rep and inside staff and I literally have no one to talk to. Only communication now is a faceless message and I’ve asked for callbacks for assistance. My reps are no longer with the company. Both left and when I asked who they were replaced with, I wasn't given any info. I'm in Northern Nevada.

Poor Customer Service Our long-time Thryv rep resigned and the company did not inform us. It took a couple of months and a few emails to locate someone who was able to cancel our digital services. Thryv even missed sending us a statement one month due to a technical error, but made sure we received that invoice when we cancelled after years of using their services. It's a large company and its customers are merely numbers.

The best customer service! We are very happy with Thryv! My sales person is always available to help with any questions I have. The team is very friendly and helpful and give clear instructions. Easy to request website changes, and they are prompt in providing these changes. Various packages so it fits your specific needs, and as your company grows, you can add various programs to your existing account, to continue your company growth. Reasonably priced for the service we receive.

I feel I was over promised and they… I feel I was over promised and they under delivered. I was using Thryv for over a year, and throughout the year items changed which caused issues and when calling to have fixed I received attitudes and no callbacks. I used their DocuSign feature for all of my clients and the clients had to get a code from a phone in order to open the documents that was just one of four issues. I also use the credit card feature they charge my client 2.9% and then charged me 2.9% at the higher rate to me that is double dipping this was never explained when I signed up for, when I called to ask the answer I got was this is the way it happens.