Lance
GBI feel I was over promised and they… I feel I was over promised and they under delivered. I was using Thryv for over a year, and throughout the year items changed which caused issues and when calling to have fixed I received attitudes and no callbacks. I used their DocuSign feature for all of my clients and the clients had to get a code from a phone in order to open the documents that was just one of four issues. I also use the credit card feature they charge my client 2.9% and then charged me 2.9% at the higher rate to me that is double dipping this was never explained when I signed up for, when I called to ask the answer I got was this is the way it happens.
Mandy
GBUnhappy with billing process Billing has been separated into two different entities. I now receive two separate invoices paid to two different addresses. I have to write two different checks, one of them being for less than $2 a month. It's a very inconvenient process. I'm busy enough without having to take the extra steps to pay them. Will probably not renew our advertising next year.
Susan Wimpee
GBFor a year I used and loved Thryv For a year I used and loved Thryv. It was a little expensive for my small business but it made life so much easier it was worth it. I used the group text which still works well and the reason this is not one star. The social media posting which I hate now and the thryv pay which no longer charges the customer the fee. So I am now looking for options to save the almost $2500 I spend on Thryv on something else. You had a great service but not what I want anymore. I would stay if the amount was adjusted but it's just not worth it to be frustrated.
NS
GBPoor Customer Service Our long-time Thryv rep resigned and the company did not inform us. It took a couple of months and a few emails to locate someone who was able to cancel our digital services. Thryv even missed sending us a statement one month due to a technical error, but made sure we received that invoice when we cancelled after years of using their services. It's a large company and its customers are merely numbers.
David
AUI cancelled my subscription last… I cancelled my subscription last November and you are still billing me - I am not happy with your service at all David Campbell - Retired